About the role
- Effectively collaborate with Account Manager, internal team, and suppliers to ensure smooth order coordination and fulfillment
- Enter and review orders, verify details, facilitate order proofing, track statuses, and ensure orders are shipped and arrive as scheduled
- Properly document all supplier fulfillment discrepancies
- Provide and manage ongoing reports
- Provide effective administrative support as needed
- Coordinate projects with warehouse personnel to ensure projects are completed on time and according to specific requirements
- Assist with online store audits and product updates within various portal stores
- Report stock issues to Account Manager and place product orders as necessary
- Enter orders for multiple programs using NetSuite and other technology platforms
- Coordinate orders with Sales Support team and suppliers
- Work closely with team members and Account Manager for general inquiries and to resolve discrepancies
- Review and capture inventory activities, maintain records and reconcile inventory discrepancies
- Report to corporate Account Services Manager
Requirements
- Promotional products industry or sales order coordinating experience preferred
- Strong customer service, mathematical, and analytical skills
- Quick learner, with strong organizational and time management skills, as well as attention to detail
- Ability to effectively communicate with others both written and verbally
- Intermediate computer skills and knowledge of Microsoft Office programs (incl. Outlook, Word, Excel)
- Must be Windows PC proficient
- Knowledge of NetSuite and Portal preferred
- Ability to work in a fast-paced constantly changing environment and meet tight deadlines
- Medical, dental and vision insurance
- Paid vacation, sick, and personal time
- 401(k) with matching
- Full comprehensive health care benefits
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
order coordinationorder fulfillmentinventory managementdata entryreportingorder proofingmathematical skillsanalytical skillsattention to detailtime management
Soft skills
customer serviceorganizational skillscommunication skillscollaborationproblem-solvingadaptabilityquick learnerinterpersonal skillsteamworkverbal communication