Account Manager

• Effectively collaborate with Managing Director and Senior Account Coordinators, internal team, and suppliers on a regular basis to ensure smooth order coordination and fulfillment
• Enter and review orders, verify details, facilitate order proofing, track statuses, and ensure orders are shipped and arrive as scheduled
• Provide and manage ongoing reports
• Provide effective administrative support as needed
• Coordinate projects with warehouse personnel to ensure the project will be completed on time and according to the specific requirements
• Assist with online store audits and product updates within various portal stores
• Effectively collaborate with immediate team members, supervisor, and other departments on a regular basis to answer general questions, resolve issues, and ensure accurate client billing
• Enter orders for multiple programs using NetSuite, Salesforce and/or other technology platforms
• Coordinate orders with Sales Support team and suppliers
• Works closely with team members and Account Manager for general inquiries and to resolve discrepancies
• Assist with customer service phone calls and emails for clients’ online programs

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