Own end-to-end legal recovery strategy — from account placement and attorney onboarding through litigation management, judgment enforcement, and post-judgment collections — ensuring consistent, compliant, and high-performing outcomes across all partner portfolios.
Manage and develop relationships with external law firm partners and litigation vendors, including performance monitoring, SLA accountability, fee negotiation, and ongoing quality review.
Drive strategy development and continuous optimization of legal channel segmentation, placement decisioning, and recovery prioritization while leveraging data and analytics to maximize net recovery outcomes.
Monitor and analyze legal recovery performance metrics including liquidation rates, cost-per-dollar-recovered, judgment conversion rates, and portfolio aging.
Deliver regular reporting and actionable insights to senior leadership.
Ensure strict compliance with applicable federal and state laws governing legal collections, including FDCPA, UDAAP, Fair Lending, and state-specific litigation and garnishment rules; proactively identify and remediate compliance risks.
Partner cross-functionally with Compliance, Finance, Product, and Recovery Operations to support audit readiness, regulatory exams, and ongoing governance requirements for the legal recovery channel.
Develop and maintain documentation, controls, policies, and playbooks for all legal recovery processes.
Serve as the internal subject matter expert for legal recovery strategy and execution.
Collaborate with the SVP of Recovery Operations and senior leadership on multi-year legal recovery roadmap development, benchmarking, and strategic planning.
Support RFP responses and partner onboarding efforts that involve legal recovery channel capabilities.

Requirements

5-10 years of experience in legal collections, litigation recovery, or attorney network management within a financial services or fintech environment.
Bachelor's degree in business, finance, legal studies, or a related field preferred.
Detailed knowledge of the end-to-end legal collections lifecycle — including pre-litigation strategy, suit decisioning, judgment enforcement, garnishment, and dormant judgment recovery.
Strong understanding of federal and state collections regulations, including FDCPA, UDAAP, Fair Lending, and applicable state litigation and exemption laws.
Demonstrated experience managing external law firm and litigation vendor relationships, including performance management, cost oversight, and quality assurance.
Analytical mindset with the ability to interpret recovery data, build business cases, and drive strategy through insights (experience with SQL, Excel, or BI tools such as Metabase is a plus).
Excellent communication and cross-functional collaboration skills, with the ability to translate complex legal and compliance topics for operational and executive audiences.
Highly organized and detail-oriented, with strong project management and process documentation skills.
Experience supporting regulated financial services environments, including participation in audits, regulatory exams, or second-line reviews, is strongly preferred.

Benefits

Competitive salary range of $170,000-$200,000
Comprehensive benefits package
401K + 5% Match
Competitive PTO plan
Collaborative and innovative hybrid working environment
Opportunity to grow in your career with a growing company

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

legal collectionslitigation recoveryattorney network managementpre-litigation strategysuit decisioningjudgment enforcementgarnishmentdormant judgment recoveryperformance managementdata analysis

Soft Skills

communicationcross-functional collaborationorganizational skillsdetail-orientedproject managementprocess documentationanalytical mindsetrelationship managementstrategic planningquality assurance