Customer Support Specialist

Boulevard

Customer Support Specialist managing complex T1 tickets for Boulevard’s self-care platform. Assisting clients via various communication channels with an emphasis on technical issue resolution.

Posted 5/8/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $31 per hourWebsite

About the role

Key responsibilities & impact

Spend ~85% of the day owning complex T1 tickets: assist customers via live chat, email, text, phone, and screen-sharing.
Effectively scope, troubleshoot, anticipate downstream impact, and resolve technical issues while displaying ownership and empathy.
Distill and effectively communicate technical information to customers with varying technical acumen.
Exercise adaptable communication skills, modifying existing macros or creating new responses as necessary.
De-escalate spicy interactions with confidence and escalate when necessary.
Spend ~10% on meetings and administrative tasks.
Identify incidents and accurately follow incident response protocol.

Requirements

What you’ll need

2-4+ years customer-facing Enterprise Support experience in a fast-paced, scaling SaaS startup environment. Bonus if you have experience supporting a technical platform within the self-care, data or medical industries.
Previous experience supporting a complex technical platform that manages data, reporting, user permissions/roles, scheduling, payments, inventory or a combination of several of these using internal resources and external tools.
High EQ: Empathetic and concise communicator with versatile communication style and sophisticated interpersonal skills.
Joy for details: Ensuring every detail is managed for clients.
Outstanding customer rapport: Model Boulevard values in every interaction.

Benefits

Comp & perks

401(k) match plus dental, medical, vision, and life insurance.
Flexible vacation day policy.
Fully remote work with a monthly work from home stipend.
Family planning resources and specialized support programs.
Equity opportunities for early growth within Boulevard.
Boulevard Bucks Learning and Development program.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical troubleshootingincident responsedata managementreportinguser permissionsschedulingpaymentsinventory managementSaaS supportcustomer support

Soft Skills

empathycommunicationadaptabilityde-escalationinterpersonal skillsattention to detailcustomer rapportownershipproblem-solvingconciseness