Staff Product Designer, Client Experience

Boulevard

Staff Product Designer focusing on client experience at Boulevard. Lead design strategies and collaborate on a platform for appointment-based self-care businesses.

Posted 5/6/2026full-timeRemote • 🇺🇸 United StatesLead💰 $128,800 - $184,000 per yearWebsite

About the role

Key responsibilities & impact

Lead client experience design strategy in partnership with Product and Engineering, defining success metrics.
Design end-to-end client journeys, patterns, and frameworks that enable scalable, personalized experiences.
Help evolve the client experience with seamless online booking flows, self-management options, and communication touchpoints.
Translate human needs into compelling client-facing experiences.
Partner with engineers to guide implementation and ensure design intent is preserved.
Act as a design leader, influencing peers and contributing to design culture.

Requirements

What you’ll need

Deep empathy for clients and a strong instinct for what makes experiences feel effortless and trustworthy.
Deep understanding of the full, iterative design process, including research, journey mapping, content design, wireframing, prototyping, testing, and high-fidelity execution.
Proven ability to design for conversion, retention, and engagement while balancing business goals with a high-quality client experience.
Comfort operating in ambiguity and assisting teams in finding clarity in evolving environments.
A strong point of view balanced with openness to feedback and iteration.
Ability to focus on outcomes over outputs, shipping thoughtfully while maintaining a high quality bar.
Proficiency with modern design and AI tools (e.g., Figma, Claude, Cursor).

Benefits

Comp & perks

401(k) match plus dental, medical, vision, and life insurance.
Flexible vacation day policy.
Fully remote work with a work from home stipend.
Family planning resources and specialized support programs.
Equity opportunities.
Boulevard Bucks Learning and Development program.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

journey mappingcontent designwireframingprototypingtestinghigh-fidelity executiondesign for conversiondesign for retentiondesign for engagement

Soft Skills

empathyinstinct for effortless experiencesability to operate in ambiguityopenness to feedbackiteration focusoutcome-orientedinfluencing peerscontributing to design culture