Boulevard

Customer Success Manager, SMB

Boulevard

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $80,000 per year

About the role

  • Own customer retention by identifying churn risk and driving strategic intervention plans.
  • Guide and support customers through proficiency and adoption of each product.
  • Engage directly with customers to strengthen relationships and address concerns.
  • Lead structured “get well” plans for at-risk accounts.
  • Monitor customer health, usage trends, and critical metrics.
  • Navigate challenging conversations with customers.
  • Ensure customers are receiving maximum value through consultative conversations.
  • Advocate for customers by surfacing feedback and trends.
  • Identify opportunities to expand accounts through thoughtful upsell and cross-sell motions.
  • Partner with cross-functional teams for seamless handoffs.
  • Maintain accurate records and leverage internal tools.

Requirements

  • 3+ years of managing a high volume of accounts with a track record of success.
  • Prior industry experience is a plus.
  • Technical aptitude to learn Boulevard's technology platform.
  • Business acumen to support and advise customers.
  • Effective EQ with multi-faceted communication style.
  • Proven ability to multi-task and manage multiple projects with attention to detail.
  • Get-it-done energy in a fast-paced environment.
  • Proactively identify and drive growth opportunities by leveraging experience, intuition, and data analysis.
Benefits
  • 401(k) match plus dental, medical, vision, and life insurance.
  • Flexible vacation day policy.
  • Fully remote with a monthly work from home stipend.
  • Family planning resources and specialized support programs.
  • Equity opportunities for growth with Boulevard.
  • Boulevard Bucks Learning and Development program.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysiscustomer retentionaccount managementupsellingcross-sellingcustomer health monitoringstrategic intervention planningconsultative sellingproject managementtechnical aptitude
Soft Skills
effective communicationemotional intelligencerelationship buildingproblem-solvingattention to detailmulti-taskingadaptabilityproactive mindsetcollaborationcustomer advocacy