Boulevard

Customer Success Manager, Mid-Market

Boulevard

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $80,000 per year

About the role

  • Own the post-onboarding customer relationship, guiding customers toward sustained value realization and long-term success with the Boulevard platform.
  • Own retention outcomes by proactively monitoring account health and risk signals and executing contract renewals with data-driven judgment to take early action and prevent surprises.
  • Ensure customers are receiving the most value through structured check-ins, business reviews, and account planning for Mid-Market accounts.
  • Build and maintain strong, trusted relationships with customer stakeholders, delivering a high-caliber experience that supports satisfaction, retention, and long-term partnership.
  • Advocate for customers by surfacing feedback, trends, and risks internally to inform product improvements and cross-functional action.
  • Proactively identify opportunities to boost adoption of Boulevard products and help our customers grow and succeed through an up-selling and cross-selling motion.

Requirements

  • 3+ years managing a Mid-Market book of business with demonstrated success in retention, renewals, and relationship management. Prior experience in the salon, spa, or wellness industry is a plus.
  • Ability to learn Boulevard’s platform quickly, communicate effectively with stakeholders of varying technical depth, and deliver thoughtful solutions to customer needs.
  • Strong ownership mindset with the ability to understand customer goals, identify risk, and prioritize work across a diverse, multi-location book of business.
  • Clear, empathetic communicator who can deliver direct messages while maintaining trust and long-term relationships.
  • Comfortable managing competing priorities, evolving processes, and shifting customer needs, with the ability to execute effectively under ambiguity while maintaining high standards for follow-through and execution.
  • Self-starter who embraces change and challenge in an entrepreneurial, fast-paced environment.
  • Proactively identify and drive expansion opportunities by leveraging customer context, usage data, and sound judgment to expand value within your book of business.
  • Identify early signs of risk or operational challenges and escalate appropriately, activating playbooks and internal partners to mitigate impact and protect retention.
Benefits
  • 401(k) match plus dental, medical, vision, and life insurance.
  • Take a break whenever you need with our flexible vacation day policy.
  • Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.
  • Family planning resources and specialized support programs.
  • Equity: get ahead on the ground floor and grow with Boulevard.
  • Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
relationship managementcommunicationownership mindsetempathetic communicationprioritizationproblem-solvingself-starteradaptabilitycustomer advocacyrisk identification