Bots & People

Senior Learning Consultant – Customer Success Manager

Bots & People

full-time

Posted on:

Location Type: Remote

Location: Germany

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Job Level

Senior

About the role

  • Act as a strategic partner to enterprise clients.
  • Develop and maintain strong relationships with them, understanding their unique training needs and challenges together in collaboration with Sales
  • Run customer onboarding, Impact Reviews and strategic alignment sessions with customers.
  • Identify learning needs and convert them into program strategies.
  • Manage expectations, feedback loops, and success metrics.
  • Manage risks and spot upsell potentials
  • Coordinate timelines, resources, trainers, and delivery across all stakeholders.
  • Ensure programs run smoothly, on time, and within scope.
  • Track risks, milestones, and operational metrics.
  • Oversee trainer allocation, onboarding, and performance follow-up.
  • Lead the architecture of blended learning programs.
  • Translate client goals into clear pedagogical concepts.
  • Collaborate with trainers to ensure consistent instructional quality.
  • Iterate programs based on learner data and evidence.

Requirements

  • 3+ years of experience in Customer Success Management, preferrably catering to L&D Departments of large enterprises.
  • Familiarity with enterprise client communication and proven ability to listen, persuade, and support "Who if not you".
  • Experience in a Startup with between 10-50 employees.
  • Ability to translate business goals into learning interventions
  • Documentation mindset: as a remote-first company, we document all processes to ensure seemless handovers and sync amongst team members.
  • Nice-to-have: Experience in designing learning programs, especially blended learning concepts
  • Excellent training or workshop facilitation skills.
  • Strong understanding of AI and automation technologies
  • Knowledge about "Winning by Design"
  • Data-driven mindset and ability to read and build reports.
Benefits
  • 30 vacation days per year + unlimited home office days
  • remote work, or work from our beautiful Berlin office - you choose
  • A highly dynamic startup environment where you can grow and reach the next stage of your career.
  • The opportunity to work and develop in one of the fastest-growing technology topics of our time: AI Adoption
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer Success Managementlearning interventionsblended learning programstraining facilitationdata analysisreport buildingrisk managementprogram strategy developmentpedagogical conceptsoperational metrics tracking
Soft Skills
relationship managementcommunicationpersuasioncollaborationdocumentation mindsetproblem-solvingfeedback managementexpectation managementleadershipadaptability