FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Director, Customer Success – West
Botrista Technology, Inc.Director of Customer Success responsible for spearheading account strategy on the West Coast for Botrista. Leading a high-performing team and driving customer retention and expansion initiatives.
About the role
Key responsibilities & impact- Define and execute the West Coast regional customer success strategy.
- Act as the primary regional liaison between Sales, Product, Operations, and Supply Chain.
- Build and maintain deep strategic relationships with key account stakeholders.
- Lead, develop, and scale an elite team of 5-10 regional success professionals.
- Oversee regional business reviews and program health metrics.
- Serve as the ultimate authority for high-impact regional challenges.
Requirements
What you’ll need- Education: Four-year college degree required
- Experience: 8+ years of experience in customer success, account management, or commercial leadership within the food-service, hospitality, or restaurant technology (FoodTech/SaaS) industries.
- Leadership Track Record: 3+ years of experience successfully leading and developing managers or high-performing account teams in a remote, multi-market environment.
- Scale & Adaptability: Proven track record of driving strategy and project execution within fast-changing, high-growth, or venture-backed environments.
- Technical Proficiency: Deep familiarity with enterprise business systems and collaboration ecosystems (e.g., Salesforce, PowerBI, ClickUp, Slack).
- Location: San Francisco Bay Area or Los Angeles. In San Francisco, there is a hybrid in-office expectation.
- Travel: Willingness to travel regionally (25–50%) to engage with key enterprise clients, orchestrate high-profile launches, and align with regional team members.
Benefits
Comp & perks- Fully company-paid Medical and 99% company-paid Dental and Vision Insurance
- 15 days Paid Time Off, 7 sick days, 14 holidays, Wellness Benefits, Cell Phone and Internet reimbursement, 401K
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer SuccessAccount ManagementCommercial LeadershipProject ExecutionStrategic Relationship Building
Soft Skills
LeadershipAdaptabilityCollaboration