Director, Customer Success – West

Botrista Technology, Inc.

Director of Customer Success responsible for spearheading account strategy on the West Coast for Botrista. Leading a high-performing team and driving customer retention and expansion initiatives.

Posted 7/6/2026full-timeSan Francisco • California • 🇺🇸 United StatesLead💰 $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success strategy execution and team leadership within the FoodTech/SaaS industries, with a strong focus on building strategic relationships and driving project execution in high-growth environments.

Highest-signal resume keywords

Customer Success StrategyTeam LeadershipAccount ManagementEnterprise Business SystemsProject Execution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessAccount ManagementCommercial LeadershipProject ExecutionStrategic Relationship Building

Soft Skills

LeadershipAdaptabilityCollaboration

Tools & Technologies

SalesforcePowerBIClickUpSlack

Industry Keywords

Food-ServiceHospitalityRestaurant TechnologyFoodTechSaaS

About the role

Key responsibilities & impact

Define and execute the West Coast regional customer success strategy.
Act as the primary regional liaison between Sales, Product, Operations, and Supply Chain.
Build and maintain deep strategic relationships with key account stakeholders.
Lead, develop, and scale an elite team of 5-10 regional success professionals.
Oversee regional business reviews and program health metrics.
Serve as the ultimate authority for high-impact regional challenges.

Requirements

What you’ll need

Education: Four-year college degree required
Experience: 8+ years of experience in customer success, account management, or commercial leadership within the food-service, hospitality, or restaurant technology (FoodTech/SaaS) industries.
Leadership Track Record: 3+ years of experience successfully leading and developing managers or high-performing account teams in a remote, multi-market environment.
Scale & Adaptability: Proven track record of driving strategy and project execution within fast-changing, high-growth, or venture-backed environments.
Technical Proficiency: Deep familiarity with enterprise business systems and collaboration ecosystems (e.g., Salesforce, PowerBI, ClickUp, Slack).
Location: San Francisco Bay Area or Los Angeles. In San Francisco, there is a hybrid in-office expectation.
Travel: Willingness to travel regionally (25–50%) to engage with key enterprise clients, orchestrate high-profile launches, and align with regional team members.

Benefits

Comp & perks

Fully company-paid Medical and 99% company-paid Dental and Vision Insurance
15 days Paid Time Off, 7 sick days, 14 holidays, Wellness Benefits, Cell Phone and Internet reimbursement, 401K