BotCity

Solution Consultant, Python Automation

BotCity

full-time

Posted on:

Location Type: Remote

Location: Remote • 💃 Anywhere in Latin America

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Job Level

JuniorMid-Level

Tech Stack

PythonRPA

About the role

  • Provide first-level technical support to customers via video conference, email, and chat
  • Diagnose, troubleshoot, and resolve hardware, software, and network issues
  • Document and track all customer interactions, issues, and resolutions in the support ticketing system
  • Own the solution to tickets end-to-end, escalating complex issues to higher-level support or development teams
  • Develop and maintain knowledge base articles, FAQs, and technical documentation
  • Build long-lasting relationships with developers and other technical users
  • Conduct user training sessions and webinars
  • Provide feedback to the Product, Customer Success, and other internal teams

Requirements

  • Bachelor's degree or equivalent practical experience in Computer Science, Information Technology, or a related field
  • Proven experience (2+ years) in a technical support or helpdesk role, providing support for software applications
  • Robust experience coding in Python
  • Relevant hands-on experience with Python RPA and Intelligent Automation projects
  • Excellent written and verbal communication skills
  • Experience with support tools and ticketing systems such as (but not limited to) Zoho, Zendesk, and Jira
  • Experience working with MS Office/Excel, Google Suite, Notion, Slack
  • Portuguese and English - Fluent
Benefits
  • Global remote company
  • Excellent problem-solving and communication skills
  • Training sessions and webinars
  • Insights into technical support best practices

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
PythonRPAIntelligent Automationtechnical supporttroubleshootingdiagnosingresolving issuesdocumentationuser trainingcustomer support
Soft skills
communicationrelationship buildingproblem-solvingfeedback provisionteam collaborationcustomer servicetrainingdocumentation skillsescalation managementinterpersonal skills