Admin Assistant, Patient Engagement

Boston Neurobehavioral Associates

Administrative Assistant in patient engagement at Citadel Healthcare Management. Supporting daily operations, appointment management, and maintaining patient records.

Posted 5/14/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 PKR 60,000 - PKR 80,000 per monthWebsite

About the role

Key responsibilities & impact

Schedule patient appointments to optimize clinician time.
Make reminder calls and provide necessary instructions to patients.
Notify patients of delays or waiting times, ensuring comfort and satisfaction.
Collect and update patient addresses, contact details, insurance information, and medical histories with accuracy and confidentiality.
Verify patient information at each visit to ensure compliance with privacy regulations.
Assist patients in completing forms (history, consent, payment contracts).
Process cash and credit card payments securely and accurately.
Review patient accounts, identify delinquent accounts, and follow up for overdue payments.
Coordinate with the billing department to resolve patient billing or insurance concerns.
Respond promptly and professionally to patient inquiries or complaints.
Investigate and resolve concerns or escalate to appropriate medical staff.
Follow up with patients to ensure satisfactory resolution.
Perform general office tasks such as filing, organizing documents, and maintaining supplies.
Maintain both electronic and paper records for accuracy and accessibility.
Collaborate with team members to support efficient office operations.

Requirements

What you’ll need

High school diploma or equivalent; associate degree preferred.
Prior experience in US healthcare administration or US customer service is an advantage.
Strong communication and interpersonal skills.
Proficiency in MS Office and healthcare management software.
Ability to multitask, prioritize, and maintain confidentiality.

Benefits

Comp & perks

Provident Fund
Leave Encashment
Gratuity
Health Insurance
Inflation Bonus
Housing Allowance
Patient seen Bonus
Eid Bonus

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

patient schedulingdata entrypayment processingbilling coordinationrecord maintenanceform completioninsurance verificationaccount reviewconfidentiality compliancemultitasking

Soft Skills

communicationinterpersonal skillscustomer serviceproblem-solvingorganizationteam collaborationprioritizationprofessionalismattention to detailconflict resolution

Certifications

high school diplomaassociate degree