Boston Neurobehavioral Associates

Administrative Assistant

• Schedule patient appointments to optimize clinician time.
• Make reminder calls and provide necessary instructions to patients.
• Notify patients of delays or waiting times, ensuring comfort and satisfaction.
• Collect and update patient addresses, contact details, insurance information, and medical histories with accuracy and confidentiality.
• Verify patient information at each visit to ensure compliance with privacy regulations.
• Assist patients in completing forms (history, consent, payment contracts).
• Process cash and credit card payments securely and accurately.
• Review patient accounts, identify delinquent accounts, and follow up for overdue payments.
• Coordinate with the billing department to resolve patient billing or insurance concerns.
• Respond promptly and professionally to patient inquiries or complaints.
• Investigate and resolve concerns or escalate to appropriate medical staff.
• Follow up with patients to ensure satisfactory resolution.
• Perform general office tasks such as filing, organizing documents, and maintaining supplies.
• Maintain both electronic and paper records for accuracy and accessibility.
• Collaborate with team members to support efficient office operations.

Administrative Assistant, Patient Engagement