Application Counselor

. Under the general direction of PFC Manager, assist vulnerable BMC patients to access healthcare coverage .

Posted 5/7/2026full-timeBoston • Massachusetts • 🇺🇸 United StatesJuniorMid-Level💰 $25 - $31 per hourWebsite

Key responsibilities & impact

Under the general direction of PFC Manager, assist vulnerable BMC patients to access healthcare coverage
Serve as an advocate and navigator for low-income, uninsured and underinsured patients
Educate patients about health insurance options and eligibility requirements
Initiate new applications and assist with program renewals
Complete MassHealth’s curriculum for Certified Application Counselor and renew certification annually
Provide in-person assistance to offer outreach and education or initiate new applications or plan renewals

What you’ll need

High School diploma
3-5 years of strong customer service experience in healthcare or human services setting required
Bachelor's degree strongly preferred
Must complete MassHealth’s curriculum for Certified Application Counselor, (CAC) and maintain certification renewal annually
Work experience to include 2-3 years of strong customer service experience, preferably in a healthcare or human services setting
Bilingual persons and persons with hospital and/or healthcare experience strongly preferred.
Demonstrates professionalism, maturity, and confidence needed to work effectively in a diverse, multi-cultural, and decentralized environment.
Strong, consistent communication skills, (oral and written)
Knowledge of eligibility criteria and application process for programs offered through MassHealth, Health Safety Net, ConnectorCare, and BMC’s Charity Care Program.
Strong organizational skills with ability to manage multiple tasks simultaneously.
Strong work ethic and ability to meet performance goals.

Comp & perks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicehealthcare coverageapplication processeligibility criteriaprogram renewalsoutreach educationadvocacynavigation

Soft Skills

communication skillsorganizational skillsprofessionalismmaturityconfidenceability to manage multiple tasksstrong work ethic

Certifications

Certified Application Counselor (CAC)