Outpatient Financial Counselor

Boston Medical Center (BMC)

. Under the general direction of PFC Manager, help vulnerable BMC patients to access healthcare coverage .

Posted 4/23/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $25 - $31 per hourWebsite

About the role

Key responsibilities & impact

Under the general direction of PFC Manager, help vulnerable BMC patients to access healthcare coverage
Serve as an advocate and navigator for low-income, uninsured and underinsured patients
Respond to call center inquiries and manage self-pay patient work ques
Screen for eligibility and provide enrollment assistance for insurance coverage
Educate patients about health insurance options and eligibility requirements
Document all efforts made to assist patients in applying for insurance coverage
Validate and update active insurance coverage in the hospital registration and billing system
Collect and post payments for self-pay balances
Assist patients with billing questions or concerns
Maintain daily written reports of work activity

Requirements

What you’ll need

High School diploma with 3-5 years of strong customer service experience in healthcare or human services setting required
Bachelor's degree strongly preferred
Must complete MassHealth’s curriculum for Certified Application Counselor, (CAC) and maintain certification renewal annually
Work experience to include 2-3 years of strong customer service experience, preferably in a healthcare or human services setting
Bilingual persons and persons with hospital and/or healthcare experience strongly preferred
Demonstrates professionalism, maturity, and confidence needed to work effectively in a diverse, multi-cultural, and decentralized environment.
Displays strong, consistent communication skills, (oral and written), interpersonal skill, and record keeping skills.
Demonstrates knowledge and understanding of eligibility criteria and application process for programs offered through MassHealth, Health Safety Net, ConnectorCare, and BMC’s Charity Care Program.
Displays strong organizational skills with ability to manage multiple tasks simultaneously; prioritize work assignments appropriately; and complete follow up task timely.
Demonstrates strong work ethic and ability to meet performance goals for productivity and outcomes with minimal direct supervision.
Demonstrates critical thinking and sound judgment in addressing and resolving barriers, issues, or concerns identified.
Requires strong technical computer skills and proficiency in utilizing Epic and external database systems to research cases and successfully assist patients in securing active coverage.
Displays exceptional customer skills and the ability to engage patients, family members, and team members respectfully, with empathy and cultural sensitivity.

Benefits

Comp & perks

benefits (medical, dental, vision, pharmacy)
contract increases
Flexible Spending Accounts
403(b) savings matches
earned time cash out
paid time off
career advancement opportunities
resources to support employee and family wellbeing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceeligibility screeningenrollment assistancebilling managementrecord keepingcritical thinkingproblem resolutionmulti-taskingperformance goal achievementtechnical computer skills

Soft Skills

professionalismcommunication skillsinterpersonal skillsorganizational skillswork ethicempathycultural sensitivitymaturityconfidencejudgment

Certifications

Certified Application Counselor (CAC)