FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Certified Application Counselor
Boston Medical Center (BMC). Under the general direction of PFC Manager, assist vulnerable BMC patients to access healthcare coverage .
Posted 4/22/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $25 - $31 per hourWebsite
About the role
Key responsibilities & impact- Under the general direction of PFC Manager, assist vulnerable BMC patients to access healthcare coverage
- Serve as a financial counselor, advocate, and navigator for low-income patients
- Respond to call center inquiries and manage self-pay patient work queues
- Educate patients about health insurance options and eligibility requirements
- Document patient efforts and assist with application initiation and renewals
- Maintain patient confidentiality and secure tracking of financial assistance applications
- Participate in regular staff meetings and scheduled training to maintain required core competencies
Requirements
What you’ll need- High School diploma with 3-5 years of strong customer service experience in healthcare or human services setting required
- Bachelor's degree strongly preferred
- Bilingual persons and persons with hospital and/or healthcare experience strongly preferred
- Must complete MassHealth’s curriculum for Certified Application Counselor, (CAC) and maintain certification renewal annually
- Individual must complete training and obtain CAC certification within 45 days of hire date
- Work experience to include 2-3 years of strong customer service experience, preferably in a healthcare or human services setting
- Demonstrates professionalism, maturity, and confidence needed to work effectively in a diverse, multi-cultural, and decentralized environment
- Strong organizational skills with ability to manage multiple tasks simultaneously; prioritize work assignments appropriately; complete follow up tasks timely
- Strong technical computer skills and proficiency in utilizing Epic and external database systems to research cases
Benefits
Comp & perks- Health insurance
- Dental insurance
- Vision insurance
- Flexible Spending Accounts
- 403(b) savings matches
- Earned time cash out
- Paid time off
- Career advancement opportunities
- Resources to support employee and family wellbeing
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicefinancial counselinghealth insurance educationapplication initiationapplication renewalspatient advocacycase research
Soft Skills
professionalismmaturityconfidenceorganizational skillsmultitaskingprioritizationcommunication
Certifications
Certified Application Counselor (CAC)