Director of Telecommunications

Boston Medical Center (BMC)

. Provide strategic and operational leadership for the organization’s enterprise-wide telecommunication systems .

Posted 3/29/2026full-timeRemote • 🇺🇸 United StatesLead💰 $122,000 - $177,000 per yearWebsite

About the role

Key responsibilities & impact

Provide strategic and operational leadership for the organization’s enterprise-wide telecommunication systems
Develop and execute a comprehensive contact center strategy that supports clinical operations
Lead the modernization of voice and contact center platforms
Integrate telephony and mobility platforms with clinical and business systems
Oversee day-to-day operations and performance of enterprise voice infrastructure
Manage vendor relationships, contracts, licensing, and service level agreements (SLAs)

Requirements

What you’ll need

Bachelor’s degree in Information Technology, Telecommunications, or a related field;
10+ years of progressive leadership experience in telecommunications or IT infrastructure, preferably in a healthcare setting;
Strong experience managing RingCentral, Avaya, or Cisco voice platforms in a complex, multi-site environment.
Demonstrated success leading contact center strategy and operations, preferably in a health system or hospital network.
Experience integrating voice platforms with EHR (e.g., Epic), CRM (e.g., Salesforce), and claims or case management systems.

Benefits

Comp & perks

benefits (medical, dental, vision, pharmacy)
discretionary annual bonuses and merit increases
Flexible Spending Accounts
403(b) savings matches
paid time off
career advancement opportunities
resources to support employee and family well-being

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

telecommunication systemscontact center strategyvoice platformstelephony integrationEHR integrationCRM integrationIT infrastructure managementvendor managementservice level agreementsperformance oversight

Soft Skills

strategic leadershipoperational leadershipteam managementcommunicationrelationship management