Field Service Engineer, mCT

Boston Imaging - A Samsung Company

Field Service Engineer resolving technical problems for Samsung's medical imaging equipment. Supporting customer satisfaction through service excellence and extensive travel requirements.

Posted 6/12/2026full-timeRemote • California • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Support our Service network and help build a world class Customer Satisfaction Department.
This position requires the ability to work flexible hours including nights and weekends as required to respond to customer requests and service calls.
On-site troubleshooting and resolving complex technical problems on CT equipment in a medical environment
Drive customer satisfaction through service excellence by conducting preventive maintenance, managing repair/parts cycle times
Ensure escalation situations are managed and corrected quickly and professionally
Provide 2nd line support to the distributors in all aspects of customer support
Have a very high level of product knowledge
Define PM kits and all service tools
Build a service database of information to align with our corrective action systems
Provide information such as fault trees and training materials
Run tests and simulations at our facility to assist with problem solving
Travel to the field to train and or resolve customer issues
Train service engineers
Attend and complete all required training and certification exams
Learn to be proficient in service and repair of all systems (current, new, and updates)
Be able to work independently and take ownership of customer base
Be completely self-sufficient in the field
Manage time effectively; prioritize and make good business judgments and decisions in relationship to efficiency, effectiveness while meeting daily service expectations
Become and remain compliant with REPtrax and VendorMate
Follow all company policies regarding travel, expenses, meetings, and meals
Maintain basic system operational and service understanding in order to answer customer questions and resolve issues independently
Maintain service calendar accessible by CS Manager/staff
Close reports to CSD on Great Plains, PM Reports, Service Reports
Required to wear dosimeter when in direct contact with radiation emitting devices

Requirements

What you’ll need

Associates Degrees in Electronics, Telecommunications, or Computer Networking or other related discipline or equivalent experience preferred
Technical training and at least 2 years hands on experience servicing medical equipment.
Experience with CT and Imaging a plus
ISO, FDA, CMDR Awareness Training and Product Complaint System, or Certification – Health Stream
Experience with mechanical devices, tools and test equipment, telecommunications systems, and working knowledge of computer networking
Must demonstrate fluent English verbal and written communication skills and work effectively in a demanding, fast paced environment
Willing to travel overnight
Valid driving license and satisfactory driving record is mandatory and background and drug testing (pre and post-employment) is required
Budget, expense, and resource management experience required
Must be able to assemble facts from various areas, analyze data, and provide informed recommendations to management
Competencies & Skills: You must be comfortable with technology, be able to present using a laptop computer and be able to demonstrate proficiency with MS Office package, including Excel, Word, and PowerPoint; as well as Outlook, Internet Explorer, and Google Chrome
Familiarity with clinical and economic outcome data, reimbursement, and managed care policies and procedures is highly desirable
Must be able to assemble facts from various areas, analyze data, and provide informed recommendations to management
High attention to detail
Understanding of terminology and ability to share and communicate effectively within the group
Ability to organize and prioritize tasks resulting in consistent productivity
Ability to function within and support a team environment and build strong working relationships
Dependable and punctual
Ability to meet accuracy and productivity goals
Good problem solving skills, ability to evaluate situation and prioritize factors in decision making
Self-motivated, utilize available resources for self-improvement and development
Flexible: able to follow directives and accomplish tasks outside of normal duties

Benefits

Comp & perks

Medical (Blue Cross Blue Shield): 5 PPO Plans (with up to 95% employer contribution)
Dental (Blue Cross Blue Shield): 2 PPO Plans (with up to 80% employer contribution)
Vision (Blue Cross Blue Shield): 100% company paid
Short/Long Term Disability, Life & AD&D (The Standard): 100% company paid
401k Retirement (Fidelity): 100% company match up to 5%
Tax Deferred Health Care Savings Programs
Accident Insurance, Critical Illness, Hospital Indemnity, Pet, Legal, ID Theft
Generous paid time off, tuition reimbursement, and more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical trainingservicing medical equipmentCT equipmentpreventive maintenancerepair/parts cycle managementdata analysisproblem solvingmechanical devicestelecommunications systemscomputer networking

Soft Skills

customer satisfactioneffective communicationtime managementorganizational skillsteam collaborationself-motivationflexibilityattention to detailindependencedecision making

Certifications

Associates Degree in ElectronicsAssociates Degree in TelecommunicationsAssociates Degree in Computer NetworkingISO Awareness TrainingFDA Awareness TrainingCMDR Awareness TrainingHealth Stream Certification