Field Service Engineer, DR/US – New England

Boston Imaging - A Samsung Company

Field Service Engineer supporting Samsung's medical imaging technologies while ensuring customer satisfaction. Role involves extensive travel and technical installation support.

Posted 5/22/2026full-timeRemote • Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Supports Service network and builds a world class Customer Satisfaction Department.
Requires the ability to work flexible hours including nights and weekends as required to respond to customer requests and service calls.
Executes scheduled preventive maintenance and maintains documentation of all service events, tests, and corrective maintenance performed on Samsung NeuroLogica digital radiography imaging technologies
Consults and collaborates with stakeholders to prepare for installation and deployment of digital radiography imaging technologies.
Performs or coordinates assembly and installation of Samsung NeuroLogica imaging technologies.
Prepares periodic maintenance instructions for digital radiography imaging technologies.
Performs required safety inspection and performance assurance on imaging technologies.
Completes documentation for centralized maintenance management system.
Analyzes and corrects malfunctions and collaborates with clinical and engineering personnel to address operator issues.
Performs investigative evaluation of imaging technologies involved in incidents/accidents.
Assists with staff in-service education and trains new employees on departmental procedures and medical system support.

Requirements

What you’ll need

Associates Degrees in Electronics, Telecommunications, or Computer Networking or other related discipline or equivalent experience preferred
Technical training and at least 2 years hands on experience servicing medical equipment.
Experience with CT and Imaging a plus
ISO, FDA, CMDR Awareness Training and Product Complaint System, or Certification – Health Stream
Experience with mechanical devices, tools and test equipment, telecommunications systems, and working knowledge of computer networking
Must demonstrate fluent English verbal and written communication skills and work effectively in a demanding, fast paced environment
Willing to travel overnight
Valid driving license and satisfactory driving record is mandatory and background and drug testing (pre and post-employment) is required
Budget, expense, and resource management experience required
Must be able to assemble facts from various areas, analyze data, and provide informed recommendations to management

Benefits

Comp & perks

Medical (Blue Cross Blue Shield): 5 PPO Plans ( with up to 95% employer contribution )
Dental (Blue Cross Blue Shield): 2 PPO Plans ( with up to 80% employer contribution )
Vision (Blue Cross Blue Shield): 100% company paid
Short/Long Term Disability, Life & AD&D (The Standard): 100% company paid
401k Retirement (Fidelity): 100% company match up to 5%
Tax Deferred Health Care Savings Programs
Accident Insurance, Critical Illness, Hospital Indemnity, Pet, Legal, ID Theft
Generous paid time off, tuition reimbursement, and more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

preventive maintenancedigital radiographyinstallationassemblysafety inspectionperformance assurancetroubleshootingdata analysismedical equipment servicingtelecommunications systems

Soft Skills

communication skillscollaborationtrainingproblem-solvinganalytical skillsflexibilitytime managementcustomer serviceteamworkadaptability

Certifications

Associates Degree in ElectronicsAssociates Degree in TelecommunicationsAssociates Degree in Computer NetworkingISO Awareness TrainingFDA Awareness TrainingCMDR Awareness TrainingHealth Stream CertificationProduct Complaint System Certificationvalid driving licensebackground and drug testing compliance