Sales Operations Analyst II

Boston Imaging - A Samsung Company

Sales Operations Analyst at Samsung HME America managing order processing and customer relations. Ensuring sales strategy alignment and managing the CRM platform for sales operations.

Posted 5/5/2026full-timeDanvers • Massachusetts • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Responsible for order processing, data entry and update, clinical applications invoicing, process & procedures, auditing, reporting, pipeline reviews, quote preparation, and support for all Sales and Marketing personnel.
Ensure Customer Satisfaction
Reduce lost accounts by diffusing cancellation requests; Meet or exceed sales call activity goals for proactive account retention
Propose customer solutions that are compliant with appropriate local, state and federal regulations
"Save, Secure, and Convert" by handling all customer cancellation requests, providing ongoing education of contract details to existing customers, and by obtaining customer contract and up-sell commitments during face-to-face interactions when necessary
Cultivate long-term relationships at all levels of customer organizations and within the Company
Handle customer complaints efficiently to maintain high satisfaction levels
Analyze sales data to identify trends, patterns, and opportunities for improvement
Prepare and present sales reports and dashboards to senior management
Support the development and implementation of sales strategies and initiatives
Collaborate with sales teams to ensure alignment with business goals
Provide detailed reports to sales, marketing, and senior leadership
Manage the CRM platform to ensure it supports all aspects of the company’s operations
Train and guide staff on effective use of the CRM system
Create leads, accounts, opportunities, and accounts in CRM
Update all pipelines in CRM
Communicate with Sales Account Executives and Business Development Managers on a regular basis and hold them accountable for the action items noted in their opportunities
Monitor, assess, and maintain data quality using data quality tools
Develop, maintain and distribute automated sales & marketing reporting dashboards and as well as general intelligence and ad-hoc queries and report through a variety of data sources
Manipulate and present data in Excel, including but not limited to spreadsheet presentation, pivot table analysis, and PowerPoint
Build and maintain sales operations program models to increase productive workflow
Liaise with relevant teams to resolve discrepancies in data
Complete vendor registration for new accounts
Review, validate, and confirm purchase orders
Process sales orders and submit order confirmation to customer
Serve as the primary contact for high-level accounts, ensuring exceptional customer experience
Develop and maintain strong relationships with customers
Address and resolve any escalated issues or concerns from high-level customers

Requirements

What you’ll need

BA/BS in Business Administration, Communications, Marketing or other related discipline preferred
2+ years of experience in sales operations on a related role
Familiarity of CRM best practice and Prospect Management System operations
Must possess excellent verbal and written communication skills and work effectively in a demanding, fast paced environment
Must be able to assemble facts from various areas, analyze data, and provide informed recommendations to management
Experience with ERP, preferably Microsoft Dynamics Great Plains
Must be able demonstrate proficiency with MS Office package, including Excel, Word, and PowerPoint; as well as Outlook, Internet Explorer, and Google Chrome.

Benefits

Comp & perks

Medical (Blue Benefit Administrators): 5 PPO Plans ( with up to 95% employer contribution )
Dental (Blue Cross Blue Shield): 2 PPO Plans ( with up to 80% employer contribution )
Vision (Blue Cross Blue Shield): 100% company paid
Short/Long Term Disability, Life & AD&D (The Standard): 100% company paid
401k Retirement (Fidelity): 100% company match up to 5%
Tax Deferred Health Care Savings Programs
Accident Insurance, Critical Illness, Hospital Indemnity, Pet, Legal, ID Theft
Generous paid time off, tuition reimbursement, and more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entryorder processingsales reportingdata analysisCRM managementExcelPowerPointERPsales operationspipeline management

Soft Skills

customer satisfactioncommunicationrelationship buildingproblem solvingteam collaborationanalytical thinkingtrainingcustomer serviceadaptabilitytime management