Boston Government Services, LLC (BGS)

IT Support Specialist – Engineering

Boston Government Services, LLC (BGS)

full-time

Posted on:

Location Type: Office

Location: Oak Ridge • Tennessee • United States

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Tech Stack

CloudCyber SecurityERPPython

About the role

  • Serve as the dedicated primary point of contact for all IT-related matters within the Engineering department, including escalated issues, project-specific requests, and proactive system improvements.
  • Provide Tier 1 and Tier 2 technical support to Engineering team members, troubleshooting hardware (e.g., workstations, CAD laptops, servers, peripherals), software (e.g., CAD tools like AutoCAD, SolidWorks, ANSYS; simulation software; PLM systems; data analysis tools), networks, and cloud-based platforms.
  • Act as the IT liaison for Engineering projects — both internal (e.g., new tool deployments, lab setups, data migration for R&D initiatives) and external (e.g., secure file sharing with clients/vendors, integration of collaborative tools, remote access for partner reviews, compliance with external project requirements).
  • Collaborate closely with Engineering leads, project managers, and external stakeholders to assess IT needs for upcoming projects, recommend solutions, and ensure timely implementation (e.g., setting up secure environments for prototype testing or client demos).
  • Supports the installation, configuration, maintenance, and upgrade of engineering-specific hardware and software, including licensing management, workstation imaging, and performance optimization for compute-intensive tasks.
  • Monitor and maintain department-specific IT assets, ensuring high availability, security, and compliance (e.g., data backups, access controls for sensitive IP, cybersecurity for project-related tools).
  • Document processes, resolutions, and best practices; create knowledge base articles tailored to Engineering workflows to reduce recurring issues and empower self-service where possible.
  • Coordinate with the broader IT team for infrastructure support, escalations, and company-wide initiatives while prioritizing Engineering needs.
  • Participate in project planning meetings to provide IT input, identify potential technical risks, and contribute to smooth execution.
  • Stay current on emerging technologies relevant to engineering (e.g., cloud CAD, AI-assisted design tools, VR/AR for prototyping) and propose improvements to enhance productivity.

Requirements

  • Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
  • 3+ years of hands-on IT support experience, preferably supporting technical/engineering teams or environments with specialized software/hardware.
  • Strong knowledge of engineering tools and workflows (e.g., familiarity with CAD/CAE software, simulation tools, version control systems like Git, or PLM/ERP integrations is highly desirable).
  • Proficiency in Windows environments, Active Directory, Microsoft 365, networking fundamentals, remote support tools, and basic scripting (PowerShell/Python a plus).
  • Experience with project coordination or acting as a liaison between technical teams and stakeholders.
  • Excellent problem-solving, analytical, and troubleshooting skills with the ability to handle complex, multi-faceted issues under time constraints.
  • Certifications such as CompTIA A+, Network+, Security+, or relevant engineering software certifications (preferred).
  • Experience as IT administrator of IBM Engineering Lifecycle tools and/or IBM Jazz admin (preferred).
  • Experience supporting high-performance computing (HPC), GPU workstations, or data-intensive engineering applications (preferred).
  • Strong interpersonal and communication skills — able to explain technical concepts clearly to non-technical engineers and translate engineering needs to IT teams (preferred).
  • Proactive mindset with the ability to anticipate issues and drive continuous improvement in Engineering IT support (preferred).
  • Ability to manage multiple priorities in a fast-paced, project-driven environment (preferred).
Benefits
  • Health
  • Dental
  • Vision
  • Life Insurance
  • Paid Vacation
  • 401K
  • Long and Short-Term Disability
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supporttroubleshootinghardware supportsoftware supportnetworking fundamentalsscriptingdata analysiscloud computingperformance optimizationversion control
Soft Skills
problem-solvinganalytical skillscommunication skillsinterpersonal skillsproject coordinationproactive mindsettime managementcollaborationadaptabilitycustomer service
Certifications
CompTIA A+CompTIA Network+CompTIA Security+