Bosselman Enterprises

Manager

• Ensures all required paperwork is completed accurately, and submitted on time.
• Proficiently opens and closes shifts, including completing all required documentation.
• Ensures customer needs are met and company customer service policies are consistently followed.
• Supervises cash handling procedures, including control and bank deposits.
• Assists in ensuring team members follow proper food preparation handling, storage, and safety procedures in compliance with state and federal regulations.
• Maintains a positive and professional attitude at all times.
• Assists in resolving customer, personnel, and mechanical issues as they arrive.
• Ensures assigned store meets the company standards for cleanliness, organization, safety, and overall appearance, both inside and out.
• Assists with ordering inventory control, and pricing of merchandise.
• Supports the implementation and follow up of company training programs.
• Assists in supervising and training all store personnel to ensure job duties are performed correctly and efficiently.
• Assists in the training on food handling, proper hold times, code dating, and temperature controls.
• Ensures all food products are properly stored, labeled, and code dated, and maintained at appropriate temperatures.
• Assists in ensuring all shifts are adequately covered.
• Ensures all personnel are in proper uniform and maintains a neat, clean appearance.
• Assists in implementing and enforcing all company policies and procedures.
• Reports maintenance, customer, and personnel problems to upper management in a timely manner.
• Assists in maintaining required records related to merchandise, personnel, and fuel.
• Promotes and maintains a safe and healthy work environment.
• Attends management and training sessions as required.
• Provides friendly and competent customer service.
• Reports for work in a timely manner when scheduled.
• Assists with other duties as assigned.

2nd Assistant Manager – Pump & Pantry

Customer Support

• Arrive at work in a clean and proper uniform, and be clean and neat in appearance.
• Greet customers in a friendly manner.
• Understand all functions of the POS system.
• Make change properly.
• Be proficient in opening and closing a shift, including completing all paperwork.
• Use credit card equipment.
• Process all sales quickly and accurately.
• Insure all items are properly stocked and priced correctly.
• Read and follow directions.
• Check in vendor delivery.
• Assist in ordering.
• Understand fuel inventory reports.
• Clean and sanitize equipment and perform simple maintenance.
• Keep store neat and clean, inside and outside.
• Recognize problems and report them to management.
• Project a positive attitude.
• Responsible for all aspects of food operations and handling/storage of product.
• Complies with all food handling guidelines to meet or exceed state/federal regulations.
• Ensure a clean and healthy food service environment for our customers and associates by following proper cooking procedures and temperature holding temps.
• Ensure that all food products are stored properly, rotated and code dated with expiration dates.
• Also ensure that all food products whether cooked or stored are held at proper temperatures.
• Responsible for temperature testing food to ensure proper food safety and quality control.
• Providing friendly and competent customer service.
• Reporting for work in a timely manner when scheduled with regular and consistent attendance.

Sales Associate – Customer Service

• Greets customers promptly and provides friendly competent customer service.
• Coordinates the service center’s scheduling and workflow.
• Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs.
• Answers customer questions about service outcomes and consults with the Technicians as needed.
• Understands marketing and sales strategies to finalize all transactions.
• Consults with Technicians about needed repairs and communicates those needs with the customer.
• Comprehends the industry needs by increasing knowledge of products and services.
• Understands the customer’s need and be able to communicate those needs to the Technicians and vice versa.
• Responsible for keeping all customer facing items cleaned, stocked, and up to date.
• Responsible for receiving merchandise, stocking, and updating pricing for all showroom products.
• Maintains a complete understanding of the Boss Shop Warranty process.
• Assigns work to all technicians within the guidelines of the company.
• Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers.
• Reports for work in a timely manner when scheduled.

Customer Service – Service Advisor

Auditor

• Welcoming and handling all guest transactions in a quick, accurate and pleasant manner.
• Completing the nightly hotel audit.
• Collecting the proper payment including any cash deposits.
• Ensuring all exterior doors are locked and secured during the shift.
• Making reservations via phone or walk-in.
• Answers phones in a friendly manner.
• Maintaining a clean, stocked, and organized work area.
• Performing laundry functions including sorting, washing, drying and folding as needed.
• Setting up and verifying all wake-up calls.
• Starting breakfast tasks no later than 5am and preparing breakfast items.
• Completing all shift duties by the end of each shift.

Night Auditor

• Greets customers promptly and provides friendly competent customer service.
• Coordinates the service center’s scheduling and workflow.
• Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs.
• Answers customer questions about service outcomes and consults with the Technicians as needed.
• Understands marketing and sales strategies to finalize all transactions.
• Consults with Technicians about needed repairs and communicates those needs with the customer.
• Comprehends the industry needs by increasing knowledge of products and services.
• Understands the customer’s need and be able to communicate those needs to the Technicians and vice versa.
• Responsible for keeping all customer facing items cleaned, stocked, and up to date.
• Responsible for receiving merchandise, stocking, and updating pricing for all showroom products.
• Maintains a complete understanding of the Boss Shop Warranty process.
• Assigns work to all technicians within the guidelines of the company.
• Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers.
• Reports for work in a timely manner when scheduled.
• Assists with other duties as assigned.

Customer Service/Service Advisor

• Manage hiring, scheduling, training, and performance of Team Members and ensures safety procedures are met.
• Responsible for financial performance and maintains profit and loss statement.
• Responsible for managing all aspects of the hiring process of location staff including interviewing, candidate sourcing, selection, offers, drug screen, and onboarding.
• Ensures adherence to and enforcement of all company safety policies and procedures.
• Completes performance evaluations on new hires and all employees annually or as needed; conducts daily safety meetings.
• Conducts coaching and issues corrective action; approves payroll.
• Ensures cleanliness of the shop and sales floor to provide a professional customer experience.
• Maintains a profitable business unit; achieves all budgeted goals.
• Completes weekly inventory counts as required.
• Completes tire counts to ensure inventory is accurate and accounted for daily.
• Ensures service equipment is in good working condition and well maintained.
• Resolves all problems that can't be handled at a lower level (customer, personnel, mechanical).

General Manager – Truck Shop

• Arrive at work in a clean and proper uniform, and be clean and neat in appearance.
• Greet customers in a friendly manner.
• Understand all functions of the POS system.
• Make change properly.
• Be proficient in opening and closing a shift, including completing all paperwork.
• Use credit card equipment.
• Process all sales quickly and accurately.
• Insure all items are properly stocked and priced correctly.
• Read and follow directions.
• Check in vendor delivery.
• Assist in ordering.
• Understand fuel inventory reports.
• Clean and sanitize equipment and perform simple maintenance.
• Keep store neat and clean, inside and outside.
• Recognize problems and report them to management.
• Project a positive attitude.
• Responsible for all aspects of food operations and handling/storage of product.
• Complies with all food handling guidelines to meet or exceed state/federal regulations.
• Ensure a clean and healthy food service environment for our customers and associates by following proper cooking procedures and temperature holding temps.
• Ensure that all food products are stored properly, rotated and code dated with expiration dates.
• Ensure that all food products whether cooked or stored are held at proper temperatures.
• Responsible for temperature testing food to ensure proper food safety and quality control.
• Providing friendly and competent customer service.
• Reporting for work in a timely manner when scheduled with regular and consistent attendance.

Customer Service, Service Advisor

• Arrive at work in a clean and proper uniform, and be clean and neat in appearance.
• Greet customers in a friendly manner.
• Understand all functions of the POS system.
• Make change properly.
• Be proficient in opening and closing a shift, including completing all paperwork.
• Use credit card equipment.
• Process all sales quickly and accurately.
• Insure all items are properly stocked and priced correctly.
• Read and follow directions.
• Check in vendor delivery.
• Assist in ordering.
• Understand fuel inventory reports.
• Clean and sanitize equipment and perform simple maintenance.
• Keep store neat and clean, inside and outside.
• Recognize problems and report them to management.
• Project a positive attitude.
• Responsible for all aspects of food operations and handling/storage of product.
• Complies with all food handling guidelines to meet or exceed state/federal regulations.
• Ensure a clean and healthy food service environment for our customers and associates by following proper cooking procedures and temperature holding temps.
• Ensure that all food products are stored properly, rotated and code dated with expiration dates.
• Also ensure that all food products whether cooked or stored are held at proper temperatures.
• Responsible for temperature testing food to ensure proper food safety and quality control.
• Providing friendly and competent customer service.
• Reporting for work in a timely manner when scheduled with regular and consistent attendance.
• Assisting in other duties, as assigned.

Sales Associate – Pump & Pantry

• Ensures all required paperwork is completed accurately, and submitted on time.
• Proficiently opens and closes shifts, including completing all required documentation.
• Ensures customer needs are met and company customer service policies are consistently followed.
• Supervises cash handling procedures, including control and bank deposits.
• Assists in ensuring team members follow proper food preparation handling, storage, and safety procedures in compliance with state and federal regulations.
• Maintains a positive and professional attitude at all times.
• Assists in resolving customer, personnel, and mechanical issues as they arrive.
• Ensures assigned store meets the company standards for cleanliness, organization, safety, and overall appearance, both inside and out.
• Assists with ordering inventory control, and pricing of merchandise.
• Supports the implementation and follow up of company training programs.
• Assists in supervising and training all store personnel to ensure job duties are performed correctly and efficiently.
• Assists in the training on food handling, proper hold times, code dating, and temperature controls.
• Ensures all food products are properly stored, labeled, and code dated, and maintained at appropriate temperatures.
• Assists in ensuring all shifts are adequately covered.
• Ensures all personnel are in proper uniform and maintains a neat, clean appearance.
• Assists in implementing and enforcing all company policies and procedures.
• Reports maintenance, customer, and personnel problems to upper management in a timely manner.
• Assists in maintain required records related to merchandise, personnel, and fuel.
• Promotes and maintains a safe and healthy work environment.
• Attends management and training sessions as required.
• Provides friendly and competent customer service.
• Reports for work in a timely manner when scheduled.

• Overseeing the total operation of the assigned Pump & Pantry locations in the absence of the Manager
• Assisting in hiring, disciplining, and terminating personnel with the involvement of the Manager and Corporate Human Resource Department
• Ensuring all paperwork is complete, accurate, and turned in on time
• Being proficient in opening and closing a shift, including completing all paperwork
• Making certain customer needs are met and implement the company’s policy on customer service
• Supervising cash control and bank deposits
• Assisting in making sure employees are following the proper procedures for all aspects of food operations and handling/storage of product, which complies with all food handling guidelines to meet or exceed state/federal regulations
• Projecting a positive attitude
• Assisting in handling all problems dealing with customers, personnel, or mechanical
• Ensuring the cleanliness, organization, and overall appearances of assigned stores meets company standards and are in proper working order, inside and out
• Ensuring all items are properly ordered; stocked to inventory levels; and priced correctly
• Assisting in implementing and following-up of company training procedures
• Assisting in making sure all personnel are supervised and trained thoroughly
• Assisting in the training of all associates in food handling and company procedures including proper hold time and code dating
• Ensuring that all food products are stored properly and code dated with expiration dates
• Also ensuring that all products whether cooked or stored are held at proper temperatures
• Assisting in making sure all shifts are covered
• Personally reflecting and making certain all personnel are in proper working uniform, neat and clean, at all times
• Assisting in implementing and enforcing all company policies and procedures
• Reporting all maintenance, customer, and personnel problems to upper management regularly
• Assisting in keeping necessary records – merchandise, personnel, and fuel
• Keeping a safe and healthy workplace
• Attending management and training meetings, as required
• Providing friendly and competent customer service
• Reporting for work in a timely manner when scheduled with regular and consistent attendance.
• Assisting in other duties, as assigned.

1st Assistant Manager – Pump & Pantry

• Arrive at work in a clean and proper uniform, and be clean and neat in appearance
• Greet customers in a friendly manner
• Understand all functions of the POS system
• Make change properly
• Be proficient in opening and closing a shift, including completing all paperwork
• Use credit card equipment
• Process all sales quickly and accurately
• Insure all items are properly stocked and priced correctly
• Read and follow directions
• Check in vendor delivery
• Assist in ordering
• Understand fuel inventory reports
• Clean and sanitize equipment and perform simple maintenance
• Keep store neat and clean, inside and outside
• Recognize problems and report them to management
• Project a positive attitude
• Responsible for all aspects of food operations and handling/storage of product
• Complies with all food handling guidelines to meet or exceed state/federal regulations
• Ensure a clean and healthy food service environment for our customers and associates by following proper cooking procedures and temperature holding temps
• Ensure that all food products are stored properly, rotated and code dated with expiration dates
• Also ensure that all food products whether cooked or stored are held at proper temperatures
• Responsible for temperature testing food to ensure proper food safety and quality control
• Providing friendly and competent customer service
• Reporting for work in a timely manner when scheduled with regular and consistent attendance