
General Manager
Bosselman Enterprises
full-time
Posted on:
Location Type: Office
Location: Myerstown • Pennsylvania • United States
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About the role
- Responsible for managing all aspects of the hiring process of location staff including interviewing, candidate sourcing, selection, offers, drug screen, and onboarding.
- Ensures strict adherence to and enforcement of all company safety policies and procedures to maintain a safe and compliant work environment for all employees.
- Follows all OSHA & Safety procedures set by the company policy and procedure manual.
- Completes performance evaluations on new hires after 90 days and all employees annually or as needed; conducts daily safety meetings.
- Conducts coaching and issues corrective action; approves payroll.
- Ensures all employees are trained properly and follow procedures set forth.
- Ensures cleanliness of the shop and sales floor to provide a professional customer experience.
- Maintains a profitable business unit; achieves all budgeted goals.
- Ensures team members are appropriately following the dress code policy.
- Manages product and equipment inventories.
- Completes weekly inventory counts as required.
- Completes tire counts to ensure inventory is accurate and accounted for on a daily basis.
- Ensures service equipment is in good working condition and well maintained.
- Ensures invoices are reconciled daily.
- Reviews work orders and service tickets to ensure accuracy.
- Resolves all problems that can't be handled at a lower level (customer, personnel, mechanical).
- Completes weekly shop schedule, maintaining minimum overtime to keep labor within budget goals.
- Conducts shop training meetings monthly and communicates to keep all Team Members informed on pricing promotions and policy/procedure changes.
- Evaluates, documents, and communicates any return job problems to the Corporate office.
- Updates all national accounts weekly.
- Ensures all procedure manuals are available for employees.
- Works alongside Team Members on the shop and sales floors.
- Stays current on LMS training and ensures Team Members complete training as assigned.
- Provides friendly and competent customer service.
- Reports for work in a timely manner when scheduled.
- Additional Job Duties: Assists with other duties, as assigned.
Requirements
- Three to five years related experience and/or training; or equivalent combination of education and experience.
- Current valid driver's license and be insurable to drive.
- Ability to get DOT, TIA, and other certifications.
- Basic keyboarding skills.
- Basic understanding of computer operations.
- Must work a minimum of 50 hours per week.
- Able to work weekends, holidays, and as needed.
- Must have reliable transportation and phone.
- Must be able to communicate in English.
- IF APPLICABLE Able and willing to deliver friendly, courteous, and prompt customer service.
- Able and willing to work cooperatively with other team members.
Benefits
- Paid vacation
- 401K and matching contributions
- Health, dental and vision insurance
- Short and long term disability insurance
- Life insurance
- A clearly defined path for growth
- On-demand pay with PayActiv (access to earned but not yet paid wages)
- And much more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
interviewingcandidate sourcingperformance evaluationspayroll managementinventory managementsafety procedurescustomer servicecomputer operationsDOT certificationTIA certification
Soft Skills
coachingcommunicationteamworkproblem-solvingleadershiporganizational skillstime managementcustomer relationsadaptabilityprofessionalism
Certifications
valid driver's licenseDOT certificationTIA certification