Ecommerce Payment, Operations & Innovation Manager

Bose Corporation

Ecommerce Payment, Operations & Innovation Manager responsible for operational excellence and innovation in ecommerce. Leading initiatives to improve customer experience and streamline operations across multiple teams.

Posted 4/25/2026full-timeFramingham • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $113,800 - $156,550 per yearWebsite

About the role

Key responsibilities & impact

Own daily ecommerce operational performance across the end-to-end customer journey, including site availability and performance, checkout and payment processing, inventory availability, order fulfillment, delivery, and post-purchase experience.
Ensure operational readiness for promotions, launches, and campaigns by coordinating inventory, site performance, and fulfillment capabilities.
Lead incident response for ecommerce disruptions, including customer impact assessment, cross-functional coordination, and root cause analysis.
Continuously identify and eliminate customer friction to improve conversion, satisfaction, and retention.
Act as the operational hub between Technology, Product, Marketing, Merchandising, Supply Chain, Customer Support, and Finance to ensure a consistent, frictionless customer experience.
Track and report on VoC-driven improvements and their impact on ecommerce KPIs.

Requirements

What you’ll need

5+ years of experience in ecommerce operations, digital operations, or related roles.
Demonstrated experience managing end-to-end ecommerce operations with close coordination across functions.
Experience leading or contributing to pilot initiatives, experimentation, or innovation programs.
Strong experience leveraging VoC insights and operational data to improve customer experience and conversion.
Proven ability to define, track, and act on operational KPIs and SLAs.
Experience managing external vendors and leading QBRs.
Strong analytical, communication, and stakeholder management skills.
Customer-first mindset with a bias toward action and continuous improvement.

Benefits

Comp & perks

bonus programs
comprehensive health and welfare benefits
401(k) plan
exclusive perks designed to support your wellbeing
generous employee discount

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ecommerce operationscheckout processingpayment processinginventory managementorder fulfillmentcustomer journey managementdata analysisKPI trackingSLA managementvendor management

Soft Skills

analytical skillscommunication skillsstakeholder managementcustomer-first mindsetbias toward actioncontinuous improvementcross-functional coordinationincident response leadershipcustomer experience enhancementproblem-solving