Borrowell

Full-stack Engineer

• - As a Full Stack Developer on Borrowell’s Engineering team, you will design, develop, optimize, test, and maintain application code for in-house web and mobile products.
• - You will ensure that software meets both the technical and business requirements that guided its design.
• - You will be involved in the technical roadmap of upcoming net new products and you will see how your hard work directly impacts the lives of 3 million people using the Borrowell marketplace.
• - Specifically, maintenance of existing products will happen in any role, but this isn't one of those roles where the majority of your job is maintaining something that was already created.
• - Instead, a large chunk of your time will be spent on working in cross-functional teams (with Product, Engineering, QA, Automation, and others) to experiment, explore, and build new products and functionalities from the ground up.

Full Stack Developer

Business Analyst

• - Analyze data to identify new and existing trends, patterns, and insights that drive business growth
• - Create and own comprehensive reports and presentations to communicate findings and recommendations to stakeholders
• - Lead data-driven decision-making across the department by building and managing KPI dashboards

Senior Business Analyst

Bilingual

• Create, translate and maintain member educational resources for new products, functionalities, and feature launches
• Identify, create and maintain agent template responses to improve messaging consistency and agent productivity
• Listening to our members and addressing their questions about our financial products and services by handling outbound calls, emails, and voicemails in a timely and professional manner
• Monitor the performance of automation, triggers, macros, articles, and workflows within our support and operation tools and identify pain points and efficiency opportunities to improve the agent work experience
• Support the launch and future upkeep of other channels as well as ad hoc projects supporting the Team Lead
• Stay up to date with industry trends, new functionality, and best practices for support and operation environments and other technology channels

Full Stack Developer

Senior Business Analyst

Bilingual Member Experience Specialist