Borrowell

Bilingual

• Create, translate and maintain member educational resources for new products, functionalities, and feature launches
• Identify, create and maintain agent template responses to improve messaging consistency and agent productivity
• Listening to our members and addressing their questions about our financial products and services by handling outbound calls, emails, and voicemails in a timely and professional manner
• Monitor the performance of automation, triggers, macros, articles, and workflows within our support and operation tools and identify pain points and efficiency opportunities to improve the agent work experience
• Support the launch and future upkeep of other channels as well as ad hoc projects supporting the Team Lead
• Stay up to date with industry trends, new functionality, and best practices for support and operation environments and other technology channels

Bilingual Member Experience Specialist