Associate Director, Client Services

Born Social

Associate Director leading client services at Born Social, a global social media agency. Focus on delivering industry-leading work and building client relationships.

Posted 6/13/2026full-timeNew York City • New York • 🇺🇸 United StatesSenior💰 $110,000 - $125,000 per yearWebsite

About the role

Key responsibilities & impact

Lead teams to deliver industry-leading work by utilising knowledge of social-first strategy and output
Build in-depth relationships with clients
Work across both retainers and project work
Develop appropriate strategy and output for each client
Ensure account decisions are guided by developed strategy
Inspire account teams to produce Born Social’s best work in all areas of delivery
Own Senior client relationship development, identifying value of Born Social's work
Create, communicate and deliver effective account plans that facilitate growth
Lead pitches, proposals and scoping for additional work
Educate clients on Born’s development and thought leadership content

Requirements

What you’ll need

4+ years experience in a Client Services role in an agency setting
Looking to own and drive the quality of the output on an account
Good understanding of social first delivery (strategy, creative, media and management)
Good understanding of the principles of good project management and Client Services
Experience in the commercial running of account work
Proven track record of retaining, developing and ultimately growing accounts
Passionate about improving client experience and love the relationship development needed to do this
Ideally, experience working with global brands, ideally in FMCG

Benefits

Comp & perks

20 days vacation a year + 12 public holidays
Full Paid Medical Insurance (including dental and vision)
Annual performance bonus
401k matching plan
Sales commission (if involved in a pitch)
Gym Membership contributions
Free fruit, breakfast cereals, snacks, soft drinks and tea & coffee
Free home office chair and screen
Quarterly team offsites / Regular socials
Free Citibike membership
Recruitment referrals bonus
Agile working policy

ATS Keywords

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Hard Skills & Tools

social-first strategyproject managementaccount managementclient relationship developmentaccount planningproposal developmentpitchingcreative strategymedia managementcommercial account management

Soft Skills

relationship developmentclient experience improvementteam leadershipcommunicationinspirationcollaborationstrategic thinkingclient educationproblem-solvinggrowth facilitation