Business Director

Born Social

Business Director leading account performance and client retention at a social-first creative agency. Focus on delivering commercial success and coaching team members in New York City.

Posted 5/9/2026full-timeNew York City • New York • 🇺🇸 United StatesLead💰 $160,000 - $180,000 per yearWebsite

About the role

Key responsibilities & impact

Delivery of account development, commercial performance and retention of key clients
Leading by setting standards and coaching others
Oversight and point of escalation for key agency opportunities
Troubleshooting senior client delivery issues
Reporting on commercial performance and health of existing clients

Requirements

What you’ll need

7+ years of people leadership experience in a Client Services role in an agency setting
Strong understanding of the principles of good project management and Client Services
Proven track record of retaining, developing and ultimately growing accounts
Good understanding of social first delivery (strategy, creative, media and management)
Experience in the commercial running of account work
Experience working with global brands, ideally in FMCG

Benefits

Comp & perks

20 days vacation a year + 12 public holidays
Full Paid Medical Insurance (including dental and vision)
Annual performance bonus
401k matching plan
Gym Membership contributions
Free fruit, breakfast cereals, snacks, soft drinks and tea & coffee
Free home office chair and screen
Quarterly team offsites / Regular socials
Free Citibike membership
Recruitment referrals bonus
Agile working policy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementaccount developmentcommercial performanceclient retentionsocial first deliverystrategycreativemedia managementaccount work

Soft Skills

people leadershipcoachingtroubleshootingreporting