Account Director
Born Social
full-time
Posted on:
Location Type: Hybrid
Location: London • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £53,000 - £58,000 per year
Job Level
Lead
About the role
- Account development Client Services & Growth Strategy: Setting ambitious growth targets and leading client services strategy.
- Developing and executing account plans, leveraging client insight, stakeholder management, and reporting to drive upselling.
- Leading pitches, proposals, and scoping for new opportunities.
- Communicating the value of our work and the value of social media to clients.
- Identifying opportunities to add more impact and keeping clients informed on agency developments, thought leadership, and industry trends.
- Overseeing all client communication, but focusing on communication about mid-to-long-term business and marketing plans.
- Organising key meetings and quarterly reviews, and proactively resolving delivery or client issues.
- Building and leading high-performing account teams, driving collaboration and commercial awareness.
Requirements
- In-depth years of experience in a Client Services role within an agency environment
- Strong understanding of social-first delivery, including strategy, creative, media, and account management
- Skilled in project management and client services principles, with experience mentoring or developing others
- Experienced in the commercial management of accounts, including profitability and scope oversight
- Proven track record of retaining, developing, and growing client accounts
- Passionate about enhancing client experience and building strong, lasting relationships
- Ideally, experience working with global brands
- Demonstrated success in driving account growth, upselling, and leading successful pitches
- Confident in stakeholder management, engaging with senior client decision-makers
- Proactive problem solver with a solutions-focused mindset and strong attention to detail
- Passionate about social media, marketing trends, and delivering measurable impact.
Benefits
- Hybrid Working - 3 days in the office per week
- Professional development opportunities
- Collaborative work environment
- Mental health support
- Team building events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementproject managementclient servicesupsellingcommercial managementprofitability oversightstrategy developmentcreative deliverymedia planningreporting
Soft skills
stakeholder managementcommunicationproblem solvingattention to detailcollaborationleadershiprelationship buildingmentoringproactive mindsetclient experience enhancement