Senior Key Account Manager

BorgWarner

Key Account Manager at BorgWarner responsible for commercial management of customer accounts. Collaborating across teams to implement strategies for business growth and customer satisfaction.

Posted 4/24/2026full-timeBascharage • 🇱🇺 LuxembourgSeniorWebsite

About the role

Key responsibilities & impact

The Key Account Manager has overall commercial responsibility for one or more of the Account’s customers.
Works with Engineering and Manufacturing Operations to create and implement strategies for maximizing current business and obtaining new business at the assigned OEM(s).
Takes a leadership role in coordination of new business quotations.
Commercial management of one or more customer accounts, managing performance metrics, implementation of pricing strategies and ensuring overall customer satisfaction.
Lead customer contract negotiations for assigned accounts to support business unit growth objectives.
Assure compliance with commercial processes including contract review.
Develops (with input from cross-functional teams) and deploys comprehensive customer strategies that improve the profitability and growth.
Develops proactive new business opportunity (NBO) plans, tracking and recording progress toward sales objectives.
Takes ownership of total customer satisfaction, monitoring our performance on key supplier metrics and pursuing corrective action plans as appropriate.

Requirements

What you’ll need

Bachelor’s Degree (Hons)- preferable or equivalent professional qualification and experience
Fluent in English and German; French required
Hands on experience in sales and an ability to deliver excellent customer experience
Knowledge of MS Office (MS Powerpoint in particular)
Understanding of sales performance metrics
Excellent communication and negotiation skills
An ability to deliver projects and answer inquiries in a timely manner
Business/Commercial acumen with a problem-solving attitude
Proven negotiation experience
Ability to think strategically
Proven experience of managing people.

Benefits

Comp & perks

Competitive salary
Health insurance
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

salescustomer experiencesales performance metricsnegotiationstrategic thinkingproject deliveryproblem-solving

Soft Skills

leadershipcommunicationcustomer satisfactioncommercial acumenteam collaboration

Certifications

Bachelor’s Degree (Hons)equivalent professional qualification