Branch Services Support Specialist

Border States

Branch Services Support Specialist optimizing SharePoint site resources for Border States. Collaborating with cross-functional teams to improve usability and content access.

Posted 5/19/2026full-timeRemote • Minnesota • 🇺🇸 United StatesMid-LevelSenior💰 $64,195 - $86,292 per yearWebsite

About the role

Key responsibilities & impact

Maintains and administers the Branch Self Service (BSS) SharePoint site, including structure, navigation, permissions (as applicable), and overall content governance.
Refreshes and publishes updated site content on a regular cadence to ensure resources are accurate, relevant, and easy for branches to find and use.
Continuously identifies opportunities to expand the BSS site (new pages, tools, templates, FAQs, and training resources) based on branch needs and service strategy.
Develops and maintains an intake process to capture ideas and requests; evaluates, prioritizes, and converts ideas into clear deliverables.
Leads branch service-related projects from discovery through launch, including scope, timeline, stakeholder alignment, content development, testing, and change management.
Interviews stakeholders and analyze qualitative and quantitative data (usage metrics, feedback, search terms, adoption trends) to improve site design, content, and usability.
Drives progress toward go-live milestones, ensuring next pages and enhancements are ready, reviewed, and approved for release.
Partners closely with project team members and stakeholders to keep work on track, remove blockers, communicate status, and ensure timely completion of deliverables.
Updates SharePoint sites and linked resources as new tools, training, and materials are created; ensures version control and content accuracy.
Supports the development and rollout of standardized branch processes for asset management, including staging and storage workflows, to improve consistency, accuracy, and adoption across locations.

Requirements

What you’ll need

Bachelor’s degree in business, communications, supply chain, information systems, or related field; or equivalent combination of education and experience.
3+ years of experience in operations support, project coordination/management, knowledge management, communications, or similar role preferred.
Demonstrated experience building or maintaining SharePoint sites and publishing clear, organized content preferred.
Strong writing, editing, and information-organization skills.
Ability to gather requirements, translate needs into solutions, and manage multiple priorities and deadlines.
Proficiency with Microsoft 365 tools (SharePoint, Teams, Outlook, PowerPoint, Excel).

Benefits

Comp & perks

Health, Dental and Vision Benefits
Accident, Critical Illness, Hospital Indemnity
FSA & HSA
Employee Stock Ownership Plan (ESOP)
Disability Benefits
401(k) Retirement Plan
Life Insurance
Employee Assistance Program
Paid Holidays
Paid Volunteer Time
Personal Leave time and more!

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SharePointcontent governanceproject managementdata analysiscontent developmentchange managementrequirements gatheringinformation organizationversion controlasset management

Soft Skills

writingeditingcommunicationstakeholder alignmentprioritizationproblem-solvingtime managementcollaborationadaptabilityleadership