Customer Service Representative
Border States
full-time
Posted on:
Location Type: Office
Location: Ames • Iowa • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Supports the day-to-day operations of the Customer Service Team in promoting sales, obtaining orders and providing service to our customers.
- Obtains orders, provides customers timely follow-up on technical inquiries, maintains reports, actively participate in the marketing and sale of products and services, resolves customer billing problems, and provides input on product evaluations, code descriptions, inventory management, and pricing development.
- Works closely with sales and marketing staff to meet and exceed Branch sales and gross profit objectives.
- Provides proactive customer service sales and service functions including order entry, expediting, pricing, returns, coordinate deliveries and follow-up on customer inquiries, as required.
- Maintains Open Order Reports, Billing Block Reports and other reports deemed necessary on a consistent basis.
- Provides timely follow-up on customer technical inquiries and requests.
- Actively participates in the marketing and sale of products and services.
- Consistently provides responsive, quality service to meet and exceed customer expectations.
- Provides input to personnel on customer needs or concerns regarding pricing, inventory, products, competition and procedures.
- Coordinates with the Customer Financial Services staff to resolve customer-billing problems resulting from errors in pricing, shipping, delivery or other credit areas.
- Provides input to the pricing and purchasing areas on product evaluations, code descriptions, inventory management, pricing development, and other related functions.
Requirements
- Minimum of a two-year business/trade degree preferred or the equivalent in work experience.
- Minimum of two years of prior customer service, city desk or sales experience with strong knowledge of electrical products and systems preferred.
- Technical ability to understand electrical systems with a minimum of two-years of prior electrical distribution experience preferred.
- Ability to read, write and speak in English preferred.
- Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), Internet, Email and SAP software.
Benefits
- Health, Dental and Vision Benefits
- Accident, Critical Illness, Hospital Indemnity
- FSA & HSA
- Employee Stock Ownership Plan (ESOP)
- Disability Benefits
- 401(k) Retirement Plan
- Life Insurance
- Employee Assistance Program
- Paid Holidays
- Paid Volunteer Time
- Personal Leave time and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceorder entryinventory managementpricing developmenttechnical inquiriesbilling problem resolutionsales experienceelectrical distributionproduct evaluationscode descriptions
Soft skills
proactive customer serviceresponsive servicecommunicationteam collaborationproblem-solvingcustomer needs assessmentfollow-upsales promotionorganizational skillsattention to detail
Certifications
business/trade degree