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BOQ Group

KYC Refresh Analyst

BOQ Group

KYC Refresh Analyst for BOQ Group, managing customer information accuracy and compliance. Engaging with customers to update KYC details while ensuring compliance with AML/CTF obligations.

Posted 6/30/2026full-timeBrisbane • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in KYC processes and financial services, with a strong focus on attention to detail and effective communication with customers. Capable of managing personal caseloads while collaborating with teams to ensure accurate delivery and compliance.

Highest-signal resume keywords
KYC ProcessesFinancial Services ExperienceAML/CTF ExposureCustomer CommunicationAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
KYC Information ValidationRisk ManagementInformation GatheringTarget Achievement
Soft Skills
OrganisedProactiveTeam CollaborationIndependent WorkCompeting Priorities Management
Industry Keywords
AMLCTFFinancial Compliance

About the role

Key responsibilities & impact
  • Validate and update KYC information
  • Connect with customers for information gathering
  • Manage personal caseload and meet targets
  • Raise risks or roadblocks
  • Collaborate with team and leaders to ensure accurate delivery

Requirements

What you’ll need
  • Experience in financial services or exposure to AML/CTF and KYC processes
  • Comfortable communicating with customers over the phone
  • Ability to manage competing priorities
  • Strong attention to detail
  • Organised and proactive
  • Ability to work independently and as part of a team

Benefits

Comp & perks
  • Flexible working arrangement - Balance your work and personal life with ease.
  • Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
  • Salary sacrificing options - Maximise your take-home pay with our salary packaging options.
  • Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
  • Purchase additional annual leave - Need more time off? You can buy extra leave days.
  • Discounted private health insurance plan - Take care of your health with our special rates.
  • Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family.
  • Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
  • Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.