BOQ Group

Communications Manager, Project Lead

BOQ Group

full-time

Posted on:

Location Type: Office

Location: Sydney • Australia

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Job Level

Senior

About the role

  • This is a hands-on communications role at the heart of a major transformation program within BOQ’s Retail Bank.
  • As Communications Manager, Project Lead, you’ll work closely with the Senior Product Manager, Transformation, owning end to end communications for a large-scale banking migration.
  • Enabling customers and frontline teams to navigate complex product and platform changes with clarity.
  • You’ll lead the design and delivery of customer and staff communications across multiple channels, from email, SMS and direct mail through to FAQs, landing pages, in app messaging and internal content.
  • Working closely with Product, Change, Digital, Marketing, Contact Centre and Risk teams, you’ll translate complex product and regulatory change into clear, plain English messaging that puts the customer first.
  • You’ll also manage communications across multiple migration cohorts and key moments (before, during and after migration), ensuring messages are clear, well-sequenced, consistent and timely.
  • You’ll also play a critical role in governance and risk, partnering with Legal and Compliance to ensure every communication is accurate, approved and fit for purpose.

Requirements

  • You’re a strong communicator who thrives on turning complexity into clarity.
  • You’re comfortable working across multiple stakeholders and know how to bring people together to land the right outcome, even when priorities shift or information is still evolving.
  • You bring experience delivering customer communications in complex or regulated environments.
  • You’re naturally detail oriented, with a strong sense of accountability for accuracy and risk.
  • You’re organised, structured and able to juggle multiple workstreams at once, without losing sight of the customer experience.
  • Enjoys influencing and partnering across cross functional teams, including Product, Change, Risk, Legal and Digital.
  • Has strong written and verbal communication skills and a passion for plain language, customer first messaging.
  • Looking to project manage and own end to end communication programs, timelines and approvals.
  • Brings a proactive, solutions focused mindset and takes ownership of outcomes.
  • Adapts well in environments with ambiguity, change and competing priorities.
Benefits
  • Flexible working arrangement - Balance your work and personal life with ease.
  • Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
  • Salary sacrificing options - Maximise your take-home pay with our salary packaging options.
  • Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
  • Purchase additional annual leave - Need more time off? You can buy extra leave days.
  • Discounted private health insurance plan - Take care of your health with our special rates.
  • Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family.
  • Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
  • Pride in Diversity membership - We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
strong communicatordetail orientedaccountabilityorganisedstructuredinfluencingpartneringproactivesolutions focusedadaptability