Customer Success Account Manager

Booxi

Customer Success Account Manager driving adoption, retention, and growth for Booxi’s appointment and retail-experience platform. Partnering with luxury and beauty enterprise brands across global markets.

Posted 8/6/2026full-timeMontreal • 🇨🇦 CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading customer success strategies and managing enterprise accounts, with a strong focus on product adoption and data-driven metrics. Proficient in engaging with senior stakeholders and coordinating cross-functional teams to enhance customer experiences and drive business outcomes.

Highest-signal resume keywords

Enterprise Customer SuccessAccount ManagementFluent in French and EnglishData-Driven ApproachExecutive Presence

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Value StorytellingInfluencing Without Authority

Tools & Technologies

Queue Management SolutionsCustomer Success Programs

Industry Keywords

Luxury RetailBeauty RetailCustomer Health MonitoringOperational CheckpointsIncident Management

About the role

Key responsibilities & impact

Lead end-to-end customer success strategies and tailored success plans for assigned enterprise accounts
Tie Booxi’s appointments, queue management, and in-store event solutions to customer business goals
Engage senior and executive stakeholders as a trusted advisor
Drive product adoption, consumption growth, onboarding experiences, and Success Programs
Lead cross-functional efforts with sales, support, product, and partners to remove customer barriers
Monitor account health, forecasting, risks, and executive-ready reporting
Lead governance rhythms including success plan reviews, operational checkpoints, and QBR contributions
Influence cross-functional teams without direct authority to drive alignment and results
Coordinate structured responses to high-stakes or escalated situations
Restore customer confidence and stability through structured incident management

Requirements

What you’ll need

5+ years of experience in Enterprise Customer Success, Customer Service, or Account Management
Fluent in both French and English
Strong executive presence
Value storytelling skills
Data-driven approach to measuring retention, expansion, and adoption metrics
Deep understanding of the Luxury or Beauty retail landscape (nice-to-have)

Benefits

Comp & perks

True flexibility on how you work
Generous PTO policy
Full company closure Dec 25 to Jan 1
2 personal days + unlimited sick leave
Group health insurance
$300 home office allowance
Flexible schedule