Support Engineer

• Provide hands-on support for end-user workplace technology, including laptops, thin clients, printers, mobile devices, and other peripherals.
• Perform hardware-related tasks such as cabling, device delivery, setup, imaging, replacements, and factory resets.
• Manage local IT stock and coordinate storage activities, ensuring accurate asset tracking and availability.
• Act as the onsite “eyes and hands” for the technical/server room, supporting basic server and networking tasks under remote team guidance.
• Collaborate with global AZ Tech teams to ensure smooth integration, proper incident escalation, and alignment with global standards.
• Support ad hoc IT needs, including initial troubleshooting and resolution of first-level hardware or connectivity issues.
• Handle user account creation and troubleshooting (O365, AD, access permissions, etc.).
• Travel occasionally to a secondary site for server room checks and hardware management.
• Assist in IT-related communication for changes, incidents, and updates.

IT Support Technician

IT Support Engineer

Senior System Administrator, Linux – Technical Support Specialist