Analyst

• Analyze and translate business requirements into functional specifications for CMS.
• Configure CMS applications to align with business needs and optimize workflows.
• Maintain and improve software requirements, user stories, and documentation.
• Support SQL-based configuration and database manipulation tasks.
• Monitor application performance and ensure optimal availability.
• Handle incidents, service requests, and user support tickets.
• Provide post-implementation support and training to end-users.
• Document and track defects, proposing proactive solutions.
• Participate in stakeholder meetings to gather and clarify requirements.
• Assist in CMS demonstrations and presentations.
• Communicate effectively with cross-functional teams and external vendors.
• Support testing activities, including defect tracking and validation.
• Ensure quality delivery of functional changes and releases.
• Coordinate change requests and maintain release calendars.
• Track deployment progress and document release activities.
• Align stakeholders and communicate release schedules.
• Ensure compliance with SLAs and support budget/resource optimization.

Junior Analyst

Junior Analyst