Customer Success Manager
BoomPop
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 - $105,000 per year
Job Level
Mid-LevelSenior
About the role
- Lead onboarding & implementation to ensure fast, successful customer adoption.
- Map accounts, identify key stakeholders, and multi-thread relationships.
- Own retention, renewals, and long-term customer satisfaction.
- Identify upsell and cross-sell opportunities; drive expansion revenue.
- Deliver proactive support, QBRs, and value-based recommendations.
- Collaborate with Product, Sales, and Marketing to champion customer needs.
- Track all activity, insights, and renewal details in HubSpot.
- Act as a strategic advisor who ensures customers achieve measurable outcomes.
Requirements
- 3–7 years in Customer Success, Account Management, or a hybrid SaaS role.
- Strong sales acumen: value pitching, negotiation, and expansion experience.
- Skilled at account mapping, stakeholder discovery, and relationship building.
- Excellent communicator with confidence engaging executives and teams.
- Highly coachable, proactive, organized, and comfortable working independently.
- Experience with HubSpot or similar CRM tools.
- Thrives in fast-paced, evolving environments.
- Experience with the events industry is a plus but not required.
Benefits
- Competitive salary + equity, with tons of room for career growth
- Company sponsored 401(k)
- Generous PTO
- Paid parental leave
- Flexibility to work from anywhere
- Amazing annual team-wide and department offsites
- World-class medical, vision, and dental plans with 100% employee contributions covered + 80% dependent contributions covered
- $50/month phone stipend
- Occasional Travel: Connecting is in our DNA, please note that we anticipate roughly 6-8 nights of travel per year for this role.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successaccount managementsales acumenvalue pitchingnegotiationaccount mappingstakeholder discoveryrelationship building
Soft skills
excellent communicatorconfidence engaging executiveshighly coachableproactiveorganizedindependent work