Senior Software Support Engineer

Boomi

Manage complex customer issues and collaborate with teams as a Software Support Senior Engineer at Boomi. Providing customer feedback to engineering and product teams while ensuring solutions are timely and accurate.

Posted 6/16/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $130,000 per yearWebsite

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformGroovyHadoopJavaLinuxReact

About the role

Key responsibilities & impact

Manage complex customer issues and share your technical expertise to ensure timely, accurate solutions.
Engage with our customers through virtual meetings, chat, and email to manage their expectations, set priorities and resolve technical issues related to our products, including configuration and networking.
Work closely with our Product and Engineering teams providing customer feedback to help identify new features and functions.
Deliver excellence to our customers, our company, and our colleagues.

Requirements

What you’ll need

Effective communication and presentation skills with both technical and non-technical
Ability to empathize with the customer
Experience troubleshooting customer issues
Ability to read, write, and interpret multiple programming and scripting languages, such as Java, React, Groovy, Java Script
Windows and Linux OS experience
Cloud-based software application experience, including installation, administration, and troubleshooting
Ability to analyze error logs for Java programs, Windows OS, Linux OS
Passion to continue learning
Advanced knowledge of performance tuning techniques and tools
Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform (GCP)
Understanding of database administration
Understanding of network fundamentals, including network trace analysis
API design and development experience
Thorough understanding of how data is transmitted securely across the network
Boomi platform certifications and/or knowledge
NetSuite, Salesforce, Hadoop, Linux system administration
Knowledge of Postman and OAuth 2.0
IT Consultant or Software Developer experience
3 - 5 years work experience.

Benefits

Comp & perks

An overview of our benefits can be found here.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

JavaReactGroovyJavaScriptWindows OSLinux OSAWSMicrosoft AzureGoogle Cloud PlatformAPI design

Soft Skills

effective communicationpresentation skillsempathytroubleshootingpassion for learningcustomer engagementproblem-solvingcollaborationfeedback sharingexpectation management

Certifications

Boomi platform certifications