Customer Success Manager

Boomi

Customer Success Manager maximizing retention and identifying growth opportunities at Boomi. Managing post-sales account success and collaborating with internal teams to drive growth.

Posted 6/8/2026full-timeVancouver • 🇨🇦 CanadaMid-LevelSenior💰 CA$142,000 - CA$178,000 per yearWebsite

About the role

Key responsibilities & impact

Maximize retention and identify growth opportunities with your account portfolio
Manage the overall post-sales account success (technical, commercial) with the support of the Boomi teams (Product, Services, Support)
Understanding of customer requirements and drive internally (enhancements, fixes) to accelerate and remove barriers to customer adoption and growth
Identify opportunities for expansion associated with their adoption of the Boomi product portfolio and collaborate with internal stakeholders (account, product teams)
Partner with our subscription sales makers during the sales cycle on the value of the Boomi Professional Services as part of the Success Assurance program

Requirements

What you’ll need

5+ years of experience working as either Customer Success, Architect, Engineer or Consulting role with Account Management focus
Experience with Commercial IT organizations
Ability to address topics such as business value and total cost of ownership, etc.
Demonstrated ability to successfully handle solution and services scoping to define a Statement of Work
Experience in collaborating with Systems Integrators
Excellent ability to understand and communicate complex business and technical subjects to both Management and Technical audiences.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementcustomer successsolution scopingStatement of Work

Soft Skills

communicationcollaborationproblem-solvingcustomer relationship management