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Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Develop and execute a multi-year enterprise applications strategy that aligns with global business priorities and an AI.
- Lead the integration of cutting-edge technology, including AI governance and Agent development frameworks, to drive internal productivity and innovation.
- Drive system evaluation, rationalization, and optimization to ensure a cohesive digital ecosystem via modern APIs and middleware.
- Ensure enterprise platforms consistently meet or exceed established SLAs for performance, availability, and issue resolution.
- Oversee the modernization and lifecycle management of critical Quote-to-Cash teams and systems to ensure seamless business operations.
- Maintain rigorous standards for data privacy and audit requirements, including GDPR, SOC2, and multi-jurisdictional data residency.
- Partner with global business leaders and present strategic roadmaps and investment cases to the executive team.
- Lead and mentor a globally distributed team of approximately 50 solution architects, analysts, system administrators, developers and other technical SMEs.
- Manage strategic relationships and SOWs with key partners, ensuring spend is optimized against commitments.
- Facilitate cross-functional governance and drive high user adoption for all application investments.
- Strategically manage Application spend and control costs by mitigating application sprawl and rationalizing the technology portfolio to realize run-rate savings.
Requirements
What you’ll need- Bachelor’s degree in Computer Science, Information Systems, or Engineering (MBA or Master’s preferred).
- 15+ years of progressive leadership in enterprise applications within a global, matrixed SaaS organization.
- Extensive experience supporting and evolving major platforms including Salesforce, ServiceNow, NetSuite, and Workday.
- Demonstrated track record of successfully executing large-scale strategic transformation programs and complex integration projects.
Benefits
Comp & perks- An overview of our benefits can be found here.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AI governanceAgent development frameworksAPIsmiddlewaredata privacyaudit requirementsstrategic transformation programsintegration projectsapplication rationalizationperformance optimization
Soft Skills
leadershipmentoringstrategic planningcross-functional collaborationcommunicationrelationship managementuser adoption facilitationcost controlproblem-solvingteam management
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in Information SystemsBachelor’s degree in EngineeringMBAMaster’s degree
