Senior Site Reliability Engineer

Boomi

Cloud Operations Engineer managing customer expectations and resolving technical issues for the Boomi Managed Cloud Service in the UK. Focus on delivering customer excellence through effective remote support.

Posted 4/20/2026full-timeRemote • 🇬🇧 United KingdomSeniorWebsite

Tech Stack

Tools & technologies

AnsibleAWSAzureCloudJavaJenkinsLinuxNFSPythonTCP/IP

About the role

Key responsibilities & impact

Building Boomi Clouds using Ansible (predefined configurations).
Giving remote tech support for the Boomi Managed Cloud Service.
Dealing directly with customer issues related to Networking, Infrastructure, and Boomi application errors.
Trying to recreate customer problems to figure them out.
Using diagnostic skills to find issues and recommend fixes.
Building cool tools using Claude Code and AWS infrastructure.
Documenting problems and solutions in the support database.

Requirements

What you’ll need

Experience with monitoring production systems, performance tuning, and advanced troubleshooting.
Experience supporting production Java runtimes (JVMs) on Cloud platforms (AWS, Azure).
Familiar with Ansible, Python, Harness, and Jenkins.
Intermediate to advanced with Linux (RHEL preferred)—you're comfortable at the command line!
Solid understanding of computer architecture, cloud tech, virtual computing, and networking basics (TCP/IP, SSH, NFS or NetApp).
Several years of experience in DevOps or Technical Cloud Support.

Benefits

Comp & perks

Customer excellence
World-class support experience
Technical issue resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AnsiblePythonJenkinsLinuxJavaAWSAzureCloud platformsNetworkingPerformance tuning

Soft Skills

diagnostic skillstroubleshootingcustomer supportproblem-solvingdocumentation