Operations

• Map and redesign internal squad processes (briefings, handoffs, reviews, deliveries, etc.)
• Structure and optimize the use of ClickUp by creating workflows, automations, dashboards, and reports
• Define and monitor SLAs, rituals, and operational routines (dailies, checklists, handovers)
• Implement lightweight continuous improvement methodologies (PDCA, Kaizen, Lean adapted for an agency)
• Deliver trainings and awareness sessions to the team on organization and productivity best practices
• Partner with heads and squad leaders to standardize processes, templates, and playbooks
• Measure and track operational indicators (deadline compliance, reworks, efficiency by squad)

Performance Processes and Operations Analyst

Operations Analyst

Assistente de Operações

Air Operations Analyst

Coordenador de Operações de Marketplaces

Operations Intern