Customer Success Retention Advisor, Bilingual English/Spanish

Booksy

Customer Success Retention Advisor ensuring customers thrive using our platform. Focus on customer engagement, retention, and relationship management for B2B clients.

Posted 5/8/2026full-timeRemote • Florida, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $40,000 - $50,000 per yearWebsite

About the role

Key responsibilities & impact

Ensure customers thrive and grow their businesses with us.
Strengthen long-term relationships by proactively engaging customers and enhancing their experience.
Reduce churn risk and drive reactivations through outbound outreach.
Create meaningful interactions that foster loyalty and sustainable growth.
Connect with customers at critical moments in their journey—both proactively and reactively.
Implement tailored strategies that keep customers engaged.
Identify opportunities for upselling and cross-selling.
Partner with internal teams to deliver solutions aligned with customer’s goals.
Manage customer relationships through satisfaction conversations, address product-related questions, resolve payment concerns, and support reactivations.

Requirements

What you’ll need

Proven, hands-on experience in customer success, retention, sales, or similar relationship-management roles.
Native or professional fluency in Spanish, as you will be supporting our bilingual US B2B clients.
Experience with CRM software like Salesforce or Zowie, and proficiency in Google Suite.
Excellent persuasion and negotiation skills, with a natural talent for building strong, lasting B2B relationships, as well as winning back and retaining customers.
A proactive, problem-solving attitude and the ability to thrive as a collaborative team player.
Demonstrable success in organization and time management within a fast-paced environment.

Benefits

Comp & perks

Remote work with flexible work schedules. (*We're proudly distributed across the globe, with each market being remote-first. Depending on which market you're joining, you might have office access or be fully remote - either works. All we ask is that you're based in the country/region this role is advertised in).
Remote work with $50/month home phone/internet reimbursement.
Comprehensive health, dental, and vision coverage with UHC.
Company paid STD and LTD, and Basic Life Insurance at 1x salary up to $250,000.
FSA/HSA's available - Booksy contributes $1,000/$2,000 for employee/employee plus.
Accident/Hospital/Critical Illness voluntary plans available.
401k - 50% match up to 8% of contributions paid annually/ 3-year vesting period.
PTO - Exempt employees - unlimited with manager approval. Non-exempt employees - 160 hours/year (does not roll over).
12 Holidays observed.
Parental Leave - 12 weeks of paid leave.
EAP (Employee Assistance Program).
Voluntary Pet Insurance through Fetch.
Financial wellness tools through SoFi and Ladder.
Discounts via Perkspot.
Booksy benefit $50 per month to use on services in our app.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer successretentionsalesrelationship managementupsellingcross-selling

Soft Skills

persuasionnegotiationproblem-solvingcollaborationorganizationtime management