Customer Support, Dutch
CBREX
Customer Success Onboarding Advisor
Booksy
full-time
Posted on:
Origin: • 🇪🇸 Spain
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Ensure new B2B clients secure initial bookings within the first 30 days of their subscription.
- Proactively build strong relationships with B2B clients, anticipate challenges, and address objections.
- Provide expert guidance and creative solutions to demonstrate platform value.
- Deliver training sessions to new clients following the sale and help set up their Booksy account according to their specific needs.
- Provide regular follow-up and support throughout the first month of subscription.
- Execute proactive outreach via phone, email, and WhatsApp and run call/contact strategies to drive activation milestones.
Requirements
- Experience in Customer Success/Onboarding/Account managment or similar roles.
- You are customer-oriented and have excellent listening, persuasion, and speaking skills.
- You are meticulous and organized, enabling you to respond quickly and effectively to our customer's needs and find appropriate solutions.
- Experience reaching out proactively via phone, email, or WhatsApp to drive activation milestones.
- Executing a proactive call and contact strategy to maximize reach and engagement with newly signed providers.
- Positive and proactive attitude, commitment, and ownership of work. Team player.
- Deliver expert-level guidance on application functionality, helping users get the most out of the platform.
- Knowledge of solutions such as Salesforce/ Google Suite is an asset.
- A minimum level of English.
