Customer Success Manager

• Ensure new B2B clients secure initial bookings within the first 30 days of their subscription.
• Proactively build strong relationships with B2B clients, anticipate challenges, and address objections.
• Provide expert guidance and creative solutions to demonstrate platform value.
• Deliver training sessions to new clients following the sale and help set up their Booksy account according to their specific needs.
• Provide regular follow-up and support throughout the first month of subscription.
• Execute proactive outreach via phone, email, and WhatsApp and run call/contact strategies to drive activation milestones.

Customer Success Onboarding Advisor

Customer Success Manager I

Client Success Associate

CRM Campaign Specialist

Customer Success Manager – Energy & Geospatial Technology

Head of CRM