Booksy

Senior UX Researcher – English/Spanish

Booksy

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $140,000 - $165,000 per year

Job Level

Senior

About the role

  • Help Booksy build a deep understanding of customers and deliver a market-leading product experience.
  • Lead the planning and execution of research initiatives using interviews, observations, surveys, usability studies, and other methods to generate actionable insights.
  • Synthesize data from across the business and align stakeholders on customer understanding.
  • Drive decisions that directly impact product strategy.
  • Work closely with designers, product managers, analysts, and engineers to ensure research supports business goals.
  • Communicate findings clearly and champion the customer perspective in internal discussions.
  • Mentor non-researchers in engaging with customers.
  • Contribute to maintaining an outstanding research practice and positive team culture.

Requirements

  • 4–7 years of practical experience in UX or applied research, including at least 3 years on a large-scale, multinational technology product
  • A relevant degree in HCI, Cognitive Psychology, Computer Science, or another related discipline, or equivalent experience
  • Proven ability to plan, execute, and synthesize research using multiple qualitative and quantitative methods
  • Outstanding communication skills, with the ability to convey complex insights clearly to non-research stakeholders
  • Fluent in spoken and written English and Spanish
  • It will also help you to have familiarity with common research and collaboration tools, including GSuite
  • Demonstrable experience mentoring or educating non-researchers in research practice.
Benefits
  • Remote work with $50/month home phone/internet reimbursement.
  • Comprehensive health, dental, and vision coverage with UHC.
  • Company paid STD and LTD, and Basic Life Insurance at 1x salary up to $250,000.
  • FSA/HSA's available - Booksy contributes $1,000/$2,000 for employee/employee plus.
  • Accident/Hospital/Critical Illness voluntary plans available.
  • 401k - 50% match up to 8% of contributions paid annually/ 3-year vesting period.
  • PTO - Exempt employees - unlimited with manager approval.
  • 12 Holidays observed.
  • Parental Leave - 12 weeks of paid leave.
  • EAP (Employee Assistance Program).
  • Voluntary Pet Insurance through Fetch.
  • Financial wellness tools through SoFi and Ladder.
  • Discounts via Perkspot.
  • Booksy benefit $50 per month to use on services in our app.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
UX researchapplied researchqualitative methodsquantitative methodsdata synthesiscustomer insightsproduct strategy
Soft Skills
communication skillsmentoringstakeholder alignmentteam culturecustomer perspective advocacy