Head of eCommerce
Booksy
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇱 Poland
Visit company websiteJob Level
Lead
About the role
- Develop and execute the end-to-end eCommerce business strategy, covering both supply and demand.
- Drive GMV, revenue, orders, margin growth, repeat purchases, and overall business health.
- Build a scalable supplier base by establishing, negotiating, and managing partnerships with top distributors and brands in beauty, wellness, and health.
- Build and execute a strategy to increase adoption and purchase frequency among Booksy providers (beauty, wellness and soft-health businesses).
- Operate with a strong commercial mindset.
- Define the product strategy and roadmap, translating user insights and business needs into features and improvements.
- Work closely with Product & Engineering to shape a best-in-class buying experience for busy salon owners.
- Lead and develop a 10-person team across partnerships, sales, operations,marketing and product
- Oversee assortment, pricing, promotions, and margin structure, ensuring competitiveness and profitability.
- Ensure seamless end-to-end operations: logistics, delivery performance, returns, CX, and operational SLAs.
- Use data, experimentation, and rapid iteration to scale the business consistently.
Requirements
- Experience as Head of eCommerce / eCommerce Manager / Commercial Lead, ideally in fast-growth environments.
- Proven track record of building or scaling eCommerce from early stage to strong commercial results.
- Experience in the beauty, wellness, or health industries is a strong advantage.
- Strong commercial acumen and hands-on experience with supplier acquisition, vendor management, and negotiations.
- Ability to grow both sides of the marketplace: suppliers and customers (providers).
- Solid understanding of product strategy and cooperation with tech teams.
- Strong leadership skills — ability to hire, motivate, structure, and scale a high-performing team.
- Analytical, data-driven decision maker, comfortable with financial models and KPIs.
- Skilled in category management, pricing, CRM, merchandising, and performance marketing.
- Entrepreneurial mindset, willingness to take ownership, bias toward action.
Benefits
- - Private medical care from Allianz health;
- - Additional life insurance from PZU;
- - Multisport card;
- - Online consultations with Psychologist Booksy;
- - Access to English online language training;
- - Pethelp - insurance for pets;
- - Employee wellbeing platform Worksmile.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
eCommerce strategysupplier acquisitionvendor managementcategory managementpricingCRMmerchandisingperformance marketingdata analysisfinancial modeling
Soft skills
commercial acumenleadershipteam developmentanalytical thinkingdata-driven decision makingentrepreneurial mindsetnegotiationmotivationownershipaction-oriented