Booksy

Salesforce Business Analyst

Booksy

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇬🇧 United Kingdom

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Job Level

Mid-LevelSenior

Tech Stack

Cloud

About the role

  • Solution design and implementation – primarily focused on Salesforce, across multiple projects, involving cross-functional groups, departments, and external vendors.
  • Perform complex business and system analysis work to optimise business processes through designing and implementing end-to-end user-centric solutions supporting business requirements.
  • Document detailed diagrams of the current and future state business problem, user stories and requirements, as well as identifying gaps, and discover new opportunities for automation.
  • Translate functional business problems into technical requirements that align with industry best practices and support business goals.
  • Research and promote business workflow and technology discussions, and make appropriate recommendations to improve efficiency and end-user experience.
  • Create and present proposed solution designs clearly via diagrams, presentations, and verbally to the business stakeholders.
  • Facilitate requirement gathering sessions, solution proposal presentations, feature demonstrations, and support end-user acceptance testing sessions with employees.
  • Propose solutions that optimise Salesforce system performance, increase adoption of Salesforce and improve user experience.
  • Measure the productivity impacts, improvements, and other key metrics changes because of the implementation of new processes and technologies.
  • Perform post-project go-live support to ensure adoption and successful change management.
  • Maintain business documentation

Requirements

  • 5+ years of experience as a Business Analyst.
  • Ability to understand business requirements and convert them into solution designs.
  • Familiarity and experience working in a variety of business solutions.
  • Previous Salesforce experience with Sales, Service, Marketing clouds.
  • Proven ability to work creatively and analytically in a problem-solving environment.
  • Deep understanding of how systems and automation support end-to-end business processes.
  • Excellent time management, communication, presentation, and interpersonal skills.
  • Previous experience with Revenue and Data cloud, Agentforce(but not required).
  • Salesforce Administrator, Salesforce Platform App Builder certificates are mandatory.
  • Salesforce Sales cloud consultant, Salesforce Service cloud consultant, Salesforce Data cloud consultant, Salesforce Marketing cloud consultant (nice to have).
Benefits
  • The opportunity to be part of something big - the world’s fastest growing beauty marketplace.
  • Flexible working hours and opportunity to work remotely within your country.
  • Work in a welcoming team which is always ready to help.
  • Opportunity to develop in an international environment - we have teams in 6 countries.
  • Additional benefits that might differ depending on the location.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Salesforcebusiness analysissolution designuser-centric solutionsautomationsystem performance optimizationrequirement gatheringend-user acceptance testingdata analysisprocess improvement
Soft skills
problem-solvingtime managementcommunicationpresentationinterpersonal skillscreativityanalytical thinkingcollaborationfacilitationchange management
Certifications
Salesforce AdministratorSalesforce Platform App BuilderSalesforce Sales Cloud ConsultantSalesforce Service Cloud ConsultantSalesforce Data Cloud ConsultantSalesforce Marketing Cloud Consultant