IT Infrastructure Team Lead
Social Discovery Group
AWSCloudElasticSearchGrafanaLinuxSplunkUnix
Senior IT Support Specialist
Booksy
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇱 Poland
Visit company websiteJob Level
Senior
Tech Stack
CloudLinux
About the role
- Support a wide range of IT services, proactively troubleshoot technical issues and support user experiences.
- Working closely with the Security team to support compliance, and collaborate with the People & Culture and Finance teams to align IT services with organisational needs.
- Resolving ongoing technical problems reported on the ticketing system face-to-face and remotely;
- Purchasing, preparing and configuring and maintaining the inventory of equipment for employees and contractors;
- Diagnosing and troubleshooting computers, printers and other peripherals;
- Managing SaaS applications, overseeing access control, optimizing licensing, and ensuring cost-effective use of cloud-based tools to align with organizational needs and security standards.
- Assist in maintaining the network infrastructure in the office;
- Support in the creation and implementation of security policies and IT procedures in Booksy;
- Taking part in global IT initiatives around Digital Workplace and Endpoint Management
- Administration of users in Google Workspace, Slack, Office 365.
Requirements
- Good knowledge of IT topics (hardware, software, computer networks) to diagnose and solve technical issues reported by Booksy employees.
- Basic understanding of common operating systems (Windows, Mac, Linux) and common technical challenges.
- Experience working with Google Workspace technologies, Atlassian, Slack, Okta, Office365 and TeamViewer.
- Very good communication skills, patience, empathy and ability to explain technical challenges to non-technical users.
- Good research skills, self-reliance and “can-do” attitude to solve technical challenges based on the information available on the Internet.
- Ability to perform analysis (cost vs benefits) in the context of hardware or peripherals purchased for employees
- Willingness to learn system administration and digital workplace topics
- Good english skills (C1/B2)
Benefits
- - The opportunity to be part of something big - the world’s fastest growing beauty marketplace.
- - Flexible working hours and opportunity to work remotely within your country.
- - Work in a welcoming team which is always ready to help.
- - Opportunity to develop in an international environment - we have teams in 6 countries.
- - Additional benefits that might differ depending on the location.
- **Our Diversity and Inclusion Commitment:**
- We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at , so we can best support you .
- Kindly submit your application and CV in English to ensure it is successfully reviewed,
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingnetwork infrastructuresystem administrationdigital workplacecost analysishardware diagnosissoftware diagnosiscomputer networksoperating systemsSaaS management
Soft skills
communicationpatienceempathyproblem-solvingself-reliancecan-do attituderesearch skillsexplanation of technical challengescollaborationadaptability
