IT Support

• Support a wide range of IT services, proactively troubleshoot technical issues and support user experiences.
• Working closely with the Security team to support compliance, and collaborate with the People & Culture and Finance teams to align IT services with organisational needs.
• Resolving ongoing technical problems reported on the ticketing system face-to-face and remotely;
• Purchasing, preparing and configuring and maintaining the inventory of equipment for employees and contractors;
• Diagnosing and troubleshooting computers, printers and other peripherals;
• Managing SaaS applications, overseeing access control, optimizing licensing, and ensuring cost-effective use of cloud-based tools to align with organizational needs and security standards.
• Assist in maintaining the network infrastructure in the office;
• Support in the creation and implementation of security policies and IT procedures in Booksy;
• Taking part in global IT initiatives around Digital Workplace and Endpoint Management
• Administration of users in Google Workspace, Slack, Office 365.

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