Booker DiMaio

Remote Helpdesk Support Specialist, Federal Government Experience

Booker DiMaio

full-time

Posted on:

Location: 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • 100% remote position; Federal government experience is required.
  • Dedicated User Support Specialist to man the helpdesk, respond to user queries, and maintain documentation/knowledge base for a federal client.
  • Provide technical assistance to computer users.
  • Answer questions or resolve computer problems via telephone or electronically.
  • May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Requirements

  • US Citizenship or a Green Card is required.
  • 100% remote position; Federal government experience is required.
  • Experience as a Helpdesk/User Support Specialist.
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