Booker DiMaio

Software Engineer

• Provide full IT support for the client’s systems, including software, hardware, and network maintenance.
• Troubleshoot issues, manage desktop and server environments, and develop, enhance, and test applications.
• Interpret requirements, create design specifications, and deliver secure, reliable software solutions across 25 client locations.
• Implement upgrades, develop web and eGovernment applications, manage disaster recovery processes, and support email configuration and performance.
• Collaborate with contractors and client staff, prepare project and test plans, and participate in planning and status meetings.

Senior Visual C# Programmer

Project Manager

• Manage assigned Public Safety technology projects
• Perform day-to-day project management activities
• Ensure project work remains within scope, meets requirements, and is delivered on time and within budget
• Identify and manage project critical paths, milestones, testing phases, and acceptance criteria
• Monitor and resolve project issues, maintaining accurate status reports for stakeholders
• Prepare and deliver clear communications, including documentation, reports, and presentations

Public Safety PMP Project Manager

Backend Engineer

• Responsible for all standard SDLC processes: planning, designing, coding, configuring, installing, testing, troubleshooting, integrating, performance monitoring, maintenance, enhancements, security management, and support of computer applications programs in a Microsoft .NET environment.

Full Stack Developer – .Net

Architect

• Design and implement enterprise architecture solutions across software and hardware systems
• Oversee both software and hardware components and guide development teams
• Ensure systems meet performance, security, and maintainability standards
• Collaborate with stakeholders and development teams to evaluate technology options and provide guidance
• Develop and maintain architectural documentation and standards
• Monitor system performance and recommend enhancements
• Attend onsite meetings in New York City a few times each month

System Architect

Database Administrator

• Administer and maintain Linux/Ubuntu web and application servers to ensure system stability and performance
• Configure, optimize, and monitor PostgreSQL databases and Redis caching systems for maximum efficiency
• Manage web server environments using Nginx and Gunicorn, ensuring secure and reliable operations
• Deploy application updates and infrastructure changes using containerization technologies such as Docker
• Automate server and application management tasks using Ansible or similar configuration management tools
• Monitor server and database performance, troubleshoot issues, and implement corrective measures proactively
• Ensure security compliance and apply updates, patches, and configurations to maintain a secure environment
• Maintain comprehensive documentation for server configurations, deployment procedures, and operational processes

Web and Database Administrator

• Design, develop, and maintain scalable applications using Python and Django 4.x.
• Build and consume RESTful APIs to support integration with internal and external systems.
• Develop and optimize SQL queries, stored procedures, and database models with PostgreSQL.
• Implement caching and performance optimization strategies using Redis.
• Create responsive, user-friendly interfaces with React.
• Collaborate with stakeholders and team members to define requirements, estimate development efforts, and ensure alignment with business goals.
• Perform troubleshooting, debugging, and root cause analysis to resolve production issues.
• Monitor and enhance application performance, reliability, and security.
• Participate in code reviews, testing, and continuous improvement initiatives.
• Plan, design, code, test, troubleshoot, integrate, and maintain applications in a Python/Django environment.

Full Stack Developer, Python, Django, React

Data Engineer

• Responsible for all standard SDLC processes: planning, designing, coding, configuring, installing, testing, troubleshooting, integrating, performance monitoring, maintenance, enhancements, security management, and support of computer applications programs in a Microsoft .NET environment.
• Designs database tables and develops stored procedures and triggers to extract/import/export data from SQL Server into other data sources on a daily basis.
• Perform ETL/ELT data integration using Azure Data Factory or Azure Synapse Pipeline and Azure PaaS/DevOps tools.
• Attend meetings onsite in New York City a few times each month and collaborate with team members and stakeholders as required.

Business Analyst

• Collaborate with the Project Manager, stakeholders, and end users to gather, analyze, and document detailed business requirements.
• Map and validate current and future-state business processes to ensure efficiency and alignment with business goals.
• Translate requirements into functional specifications and workflows that can be used by development and QA teams.
• Support project planning activities, including scheduling, progress tracking, and risk identification.
• Facilitate meetings, workshops, and presentations to drive clarity and alignment among business and technical teams.
• Ensure proper documentation and traceability of requirements throughout the project lifecycle.
• Partner with QA to validate solutions against requirements, assisting with test case design and execution when necessary.

Network Engineer

• Install, configure, and maintain servers, workstations, storage devices, printers, scanners, network hardware, cabling, and LAN/WAN infrastructure.
• Deploy and integrate new state-procured hardware/software, create/restore workstation images, and troubleshoot connectivity, hardware, and software issues.
• Monitor and analyze network performance, conduct diagnostics, manage backups, and implement upgrades or corrective actions to optimize efficiency, security, and reliability.
• Design and manage disaster recovery site replication, backup processes, and business continuity solutions.
• Support and enhance the website, applications, and email systems while ensuring compliance with state requirements.
• Provide secure remote access solutions for troubleshooting, file transfers, and collaboration with state agencies; deliver on-site and remote technical support statewide.
• Offer expert technical guidance on IT direction, infrastructure improvements, procurement recommendations, and system integration with other contractors or agencies.
• Assist with day-to-day operational tasks such as file restores, print configurations, and volume management.

Senior Network Engineer

• Support and maintain existing IT systems and applications
• Troubleshoot and resolve software and system issues
• Develop new features, web-based applications, and eGovernment solutions
• Install, configure, and upgrade desktop, server, and cloud-based applications
• Lead disaster recovery, performance monitoring, and optimization efforts
• Collaborate with staff, contractors, and state agencies to resolve integration and integration issues
• Support, maintain, and enhance IT systems and applications across more than twenty-five Maryland locations

Senior Programmer, .Net, Windows, SQL Server, AWS

IT Support

• Provide end-user support and troubleshoot hardware, software, and network issues.
• Assist in analyzing and improving existing IT systems to enhance functionality and efficiency.
• Support the implementation, integration, and testing of new systems.
• Create documentation, user manuals, and training materials to support adoption.
• Collaborate with stakeholders and IT teams to gather requirements and ensure smooth operations.
• Develop reports to evaluate proposed upgrades and system performance.

Help Desk Specialist

QA Engineer

• Work closely with the Project Manager and stakeholders to define, document, and validate processes ensuring system requirements align with business goals.
• Collaborate with the Project Manager to engage stakeholders and document processes.
• Identify and analyze requirements that support business objectives.
• Design, execute, and maintain test strategies, test cases, and test scripts.
• Perform functional, integration, and regression testing to validate solutions.
• Utilize SQL queries, reporting tools, and documentation platforms to support testing and analysis.
• Partner with cross-functional teams to troubleshoot issues and recommend improvements.
• Attend periodic onsite meetings in New York City (a few times each month).

• Lead projects from initiation through delivery, ensuring success across scope, schedule, cost, and risk management.
• Serve as the primary point of contact for clients.
• Oversee work assignments, schedules, budgets, and team performance throughout the project, ensuring the quality of services delivered.
• Ensure the quality and acceptance of all project deliverables by the DOE Project Manager.
• Report all significant project developments with the reporting format and distribution methods agreed upon at the project’s outset.
• Create work plans that outline tasks, responsibilities, and risk mitigation strategies.
• Maintain staff continuity throughout the project; any replacements require DOE Project Manager approval.
• Oversee knowledge transfer activities to ensure DOE’s comprehensive understanding of all project aspects.
• Handle administrative support independently, as DOE will not provide these services or materials.
• Supply necessary tools or equipment for vendor staff and store all project-related documentation in the DOE-designated repository.

PMP Certified Project Manager

Sales

• Fully remote, commission-only sales specialist role selling telecom and technology solutions
• Bring-your-own-tools (BYOT): use your own computer, phone, and outreach software
• Prospect and generate leads through cold calling, networking, and outreach; develop tailored scripts and pitches
• Manage pipeline from initial contact through negotiation and close (aim to close within 30–60 days when possible)
• Present solutions from a broad portfolio of providers (internet connectivity, voice/UC, cloud, cybersecurity, IoT, etc.)
• Independently drive the sales cycle with minimal supervision and consistently meet or exceed sales targets
• Regularly report pipeline status, closed deals, and forecasts; request support for large or complex deals
• Continually learn product offerings and industry trends; leverage training resources and available team support

Sales Specialist

• 100% remote position; Federal government experience is required.
• Dedicated User Support Specialist to man the helpdesk, respond to user queries, and maintain documentation/knowledge base for a federal client.
• Provide technical assistance to computer users.
• Answer questions or resolve computer problems via telephone or electronically.
• May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Senior Visual C# Programmer

Public Safety PMP Project Manager

Full Stack Developer – .Net

System Architect

Web and Database Administrator

Full Stack Developer, Python, Django, React

Data Engineer

Business Analyst

Senior Network Engineer

Senior Programmer, .Net, Windows, SQL Server, AWS

Help Desk Specialist

QA Engineer

PMP Certified Project Manager

Sales Specialist

Sales Specialist

Remote Helpdesk Support Specialist, Federal Government Experience