Customer Success Manager

Bonusly

Customer Success Manager at Bonusly handling customer growth and retention for a portfolio of ~250 accounts. Project managing launches and designing engagement strategies while acting as a champion for users.

Posted 5/6/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $68,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact

Manage a portfolio of ~250 customers in the SMB space throughout the life cycle
Take the reins on critical customer success metrics, including renewal, expansion, and upsell
Project manage customer launches and consult on best practices for effective user adoption
Influence customers to effectively utilize Bonusly and expand their usage
Design and/or support one-to-many engagement initiatives
Act as an internal champion for our users while balancing Bonusly’s business goals
Synthesize customer feedback, pain points, and success stories

Requirements

What you’ll need

2+ years of experience as a CSM handling a large volume of accounts
Familiar with Claude, Gemini, ChatGPT, ChurnZero, Hubspot, and/or other SaaS tools
Experience in HR or related fields

Benefits

Comp & perks

Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer success managementproject managementuser adoption strategiescustomer feedback synthesis

Soft Skills

influencingconsultingengagement designchampioning